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How to define/setup the number a receiver of a call from a polycom 33x phone

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Occasional Visitor

How to define/setup the number a receiver of a call from a polycom 33x phone

Hi

Is there a way to define the number that is shown on a recievers phone? I am employed in a company with several different departments, and we want the phones in a specific department to show the department group number on the recievers phone?

Example:

Department 1, has the group number 70 10 20 30, and there is 3 telephones in the department, 70 10 20 33, 70 10 20 35, and 70 10 20 37. 

When one of the members make a call the reciever should see "Call from 70 10 20 30".

 

Department 2, has the group number 70 10 20 40, and there is 3 telephones in the department, 70 10 20 43, 70 10 20 45, and 70 10 20 47. 

When one of the members make a call the reciever should see "Call from 70 10 20 40".

 

Is it possible to do this, and if it is, how?

 

Kind regards

 

Per Krog

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: How to define/setup the number a receiver of a call from a polycom 33x phone

Hello Per Krog,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

If LYNC or Skype please provide Version details and if these are on premise of off premise

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

In addition we know nothing about the switch you are using. Usually it depends on the PABX so I would ask whoever installed this in your organisation.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Occasional Visitor

Re: How to define/setup the number a receiver of a call from a polycom 33x phone

I am only enduser and therefore I do not know much about the system setup.

Here is some additionel informations:

SIP version 3.3.3.0069

P/N 3150-11530-333

 

Phone model: Soundpoint IP 335

Assembly: 2345-12375-004 rev. B

Bootblock: 3.0.2.0024 (12375-001)

BootROM: 4.3.1.0440

 

Hope this i shelpfull :-)

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: How to define/setup the number a receiver of a call from a polycom 33x phone

Hello Per Krog,

UC Software 3.3.3 is no longer supported and has been replaced with UC Software 4.0.11 but I suggest you work with whoever installed this in your organisation.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4