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How to disable/enable ACD Call Info delivered while phone is ringing

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Occasional Visitor

How to disable/enable ACD Call Info delivered while phone is ringing

On VVX 500 5.4.0 with the Broadworks premium call center...

 

Our call center users do *not* use any of the call center features on the phones themselves - they do everything from the Call Center thin client.

 

Recently after updating phone configurations, somehow a new "feature" has crept in uninvited! Now when the phone gets an ACD call, instead of the standard call info, they get an XML push of ACD info - the same info you would get if you enable the "call info" button.

 

Can anybody point me in the right direction to disable this feature in the configuration files? 

Message 1 of 3
2 REPLIES 2
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Polycom Employee & Community Manager

Re: How to disable/enable ACD Call Info delivered while phone is ringing

Hello samh,

welcome to the Polycom Community.

The 5.4.0 Version you are using is no longer supported. This has been replaced with UC Software 5.4.5 instead.

 

In regards of your actual issue.

 

Does this look like that:

 

CallCenter.png

 

If yes then simply add this to your configuration:

 

<aw feature.CallCenterCallInformation.enable="0"/>

 
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Message 2 of 3
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Occasional Visitor

Re: How to disable/enable ACD Call Info delivered while phone is ringing

This appears to be exactly what I am looking for... I will get this tested and report back.

Message 3 of 3