Hello samh,
welcome to the Polycom Community.
The 5.4.0 Version you are using is no longer supported. This has been replaced with UC Software 5.4.5 instead.
In regards of your actual issue.
Does this look like that:
If yes then simply add this to your configuration:
<aw feature.CallCenterCallInformation.enable="0"/>
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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