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How to disable upgrading firmware from a provisioning server?

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Occasional Visitor

How to disable upgrading firmware from a provisioning server?

There is a tftp provisioning server with 4.0.4 software for polycom Sound Station IP 5000.
The phones get tftp address from dhcp option. I upgraded one phone to version 4.0.11 but if the phone is rebooted then software is downgraded to to version 4.0.4
I can't find any option in the phone configuration file to forbid the software downgrade.

 

Is there any possibility to disable upgrading/downgrading of software for telephone while provisioning?

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: How to disable upgrading firmware from a provisioning server?

Hello syrbuov,

welcome to the Polycom Community.

Simply set the Provisioning server to static.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Occasional Visitor

Re: How to disable upgrading firmware from a provisioning server?

Yes, but in this way I can't update configuration, can I?

Is there any way to disable only the software update but to continue the configuration update?

Message 3 of 5
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Polycom Employee & Community Manager

Re: How to disable upgrading firmware from a provisioning server?

Hello syrbuov,

not knowing how you provision your phone you would simply define in the <mac>.cfg that this part is empty:

 

APP_FILE_PATH="" 

and that will stop looking for a file.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
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Occasional Visitor

Re: How to disable upgrading firmware from a provisioning server?

 Thanks, it helped.

Message 5 of 5