I cannot make 4 way conference calls. On this forum post, http://community.polycom.com/t5/VoIP/FAQ-What-is-the-maximum-amount-of-participants-in-a-conference/... it says my IP 560 is compatible for 4 way calls. However, the images below it say all compatible phones have a manage soft key. When I start a conference call, and call up to 2 parties, the softkeys, Hold, Cancel, Confrence, Transfer, and Split show up. There is no manage softkey and I am unable to make 4 way conference calls. I would be very grateful for assistance, thankyou.
Hello Gordon Floe,
welcome to the Polycom Community.
It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.
Please also include if you are using a SIP server or a LYNC server.
If LYNC or Skype please provide Version details and if these are on premise of off premise
This also allows yourself and others to check against current software release notes.
The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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