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How to do 4 Way calls on SoundPoint IP 560

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Occasional Visitor

How to do 4 Way calls on SoundPoint IP 560

I cannot make 4 way conference calls. On this forum post, http://community.polycom.com/t5/VoIP/FAQ-What-is-the-maximum-amount-of-participants-in-a-conference/... it says my IP 560 is compatible for 4 way calls. However, the images below it say all compatible phones have a manage soft key. When I start a conference call, and call up to 2 parties, the softkeys, Hold, Cancel, Confrence, Transfer, and Split show up. There is no manage softkey and I am unable to make 4 way conference calls. I would be very grateful for assistance, thankyou.

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Polycom Employee & Community Manager

Re: How to do 4 Way calls on SoundPoint IP 560

Hello Gordon Floe,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC server.


If LYNC or Skype please provide Version details and if these are on premise of off premise

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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