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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I'm having some difficulty accessing voicemail.
It seems I can only check messages through the email notification
I try to access account by dialing *97 or *98 as well as simply
dialing the phone number. What am I missing here?
The system currently stores messages and sends email verification of the recording.
How should I access the mail box using the handset

 

Nothing special here. I'm using the Voice mail 2.11.0.3 FreePBX module
I have the distro with asterisk 11 installed.
I have the inbound destination route set to voice mail
rings 9 times then plays standard prompt

 

It was recommended I check "Have you ensured that the dialstring in your phones include *9x ?"

But could not find any documentation for this

 

4 REPLIES 4
HP Recommended

Hello Jeff,

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

ResolutionPlease check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Not having any luck yet, This is my digit map settings

 

[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT|[*97]xxx|[*]xxx|[9]xx

HP Recommended

Thanks for the supporting document.

If I were to enable *98 would i edit the digit map like so [*98]xxx| or [*]xxx|

 

HP Recommended
Jeff,

The link I posted from the faq already contains a example for *97 that you should simply follow.

No [ or] needed.

Best regards

Steffen Baier
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.