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How to integrate a Soundpoint IP 670 with a hearing aid

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Occasional Advisor

How to integrate a Soundpoint IP 670 with a hearing aid

Hello;

    I recently purchased several dozen Soundpoint IP 670's and I'm very happy with them. However, I have a user who uses a hearing aid and he needs to integrate it with his phone. This is the first time that I've ever dealt with something like this so I do not know how to proceed. Is there any documentation or examples on how to do this? Any insight at all would be greatly appreciated.

Thanks;

Frank

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: How to integrate a Soundpoint IP 670 with a hearing aid

Hello Frank,

welcome to the Polycom Community.

The SPIP670 is compatible as follows:

 

  • Hearing Aid Compatible (HAC) handset for magnetic coupling to approved HAC hearing aids

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Advisor

Re: How to integrate a Soundpoint IP 670 with a hearing aid

Thanks for the information, but since I've never done this before, how do I actually set this up?

Thank You;

FSD

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: How to integrate a Soundpoint IP 670 with a hearing aid

Hello Frank,

to my knowledge there is nothing to setup on the phone itself.

 

The Handset should simply work with a compatible hearing aid as this is a industry standard.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4