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How to made letter with keypad on trio 8800 for Zoom meeting

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Occasional Advisor

How to made letter with keypad on trio 8800 for Zoom meeting

Hi,

 

When i try to enter password with letter in trio 8800 it seem to be impossible.

How to made letter with keypad on zoom trio 8800?

 

regards

 

Message 1 of 8
7 REPLIES 7
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Polycom Employee & Community Manager

Re: How to made letter with keypad on trio 8800 for Zoom meeting

Hello @MRC Du LAc-St-Jean Est ,

 

Welcome back to the Poly Community.


It is always of help to others when you share the currently used Software version.

 

What screen are you in where you would need a password?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
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Occasional Advisor

Re: How to made letter with keypad on trio 8800 for Zoom meeting

Hi,

My uc version is 5.9.3.

I have attached the configuration file.

 

If i made a call on line 1 with SIP, i have a keyboard ABC... icon at the left near the top.

See sip_keyb.JPG

 

But, when i use Zoom unregistered on line 2, i have old style keyboard.

See zoom_lobby.JPG and zoom_keyb.JPG.

Message 3 of 8
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Occasional Advisor

Re: How to made letter with keypad on trio 8800 for Zoom meeting

Hi Steffen the polycom king,

 

Do you have a solution for my prob?

 

Regards.

 

J-F

Message 4 of 8
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Polycom Employee & Community Manager

Re: How to made letter with keypad on trio 8800 for Zoom meeting

Hello @MRC Du LAc-St-Jean Est ,

 

I suggest you get this into support.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 8
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Occasional Advisor

Re: How to made letter with keypad on trio 8800 for Zoom meeting

Hi, i would a like with procedure from polycom like how to for zoom and hybrid mode. It seem to be not recent procedure available. 

 

Regards.

 

Message 6 of 8
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Polycom Employee & Community Manager

Re: How to made letter with keypad on trio 8800 for Zoom meeting

Hello @MRC Du LAc-St-Jean Est ,

 

The FAQ contains this:

 

Nov 27, 2017 Question: Can I add Zoom to the Poly Trio?

Resolution: Please check => here <=

 

Also the community search can be consulted and maybe other volunteers can answer questions.

 

If this does not help you or if this is urgent please log a ticket with support as outlined.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 8
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Occasional Advisor

Re: How to made letter with keypad on trio 8800 for Zoom meeting

hi,

 

Yes i see, but this is short list, not official procedure. 

How to configure, options, fps with zoom and usb pass-through mode.... 

Do you have a link with complete procedure for visual+, trio 8800, eagle usb with zoom/hybrid?

 

regards

Message 8 of 8