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How to manually update a SoundPoint IP 335

SteffenBaierUK
Polycom Employee & Community Manager

Re: How to manually update a SoundPoint IP 335

Hello @hardwooditguy814 ,

 

Your logs show:

000038.300|copy |4|03|DNS lookup failed for downloads.polycom.com

so we can only assume there is a DNS issue in your network.

 

I suggest you clear the Update server via Utilities > Software Upgrade > Clear Upgrade Server and then just add Settings > Provisioning Server > Server Type to HTTP and the Server Address to 140.242.64.35/4014/ and save this.

 

If this fails please follow the above advice and set up a local FTP server as explained in detail.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 14

Re: How to manually update a SoundPoint IP 335

I cleared the upgrade server and the phone rebooted and applied the update for 4.0.14.0987, which is a definite improvement from where it was previously at 4.0.4.0296. But I need it to be at 4.0.14.1580 or higher. Since the update, when I attempt to load the phone's web gui, I get "the document requested was not found on this server." Not sure what to do from here. I verified the IP address I was inputting was the same as the one from the phone's menu. 

Message 12 of 14
SteffenBaierUK
Polycom Employee & Community Manager

Re: How to manually update a SoundPoint IP 335

Hello @hardwooditguy814 ,

 

Simply use 140.242.64.35/4015/  instead and you are 4.0.15

 

We are not really using this server for end-users and only have this setup to support customer queries. The address or IP should not even be broadcasted around the web as this server is not designed to handle great traffic.

 

You can still use the UI once the phone is up or cancel the Boot menu and change the 4 against a 5.

 

Regarding access via the Web IF just use the IP and nothing else line index.html and/or try another browser or incognito mode.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 13 of 14

Re: How to manually update a SoundPoint IP 335

That worked perfectly! Thanks so much for all of your assistance!

 

Message 14 of 14