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How to register Polycom CX5500 in Call Manager 10.5

Koushal
Occasional Contributor

How to register Polycom CX5500 in Call Manager 10.5

Hi All,

 

  Anyone has register Polycom CX5500 in Call Manager 10.5 as SIP Phone device.

 Please let me know or send me doc link to register CX5500 in CUCM 10.5.

 

 Thanks

 Regards,

 Koushal Pandit

Message 1 of 8
7 REPLIES 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: How to register Polycom CX5500 in Call Manager 10.5

Hello  Koushal Pandit,

welcome to the Polycom Community.

 

We have not officially certified the CX5500 with a Cisco CUCM but the community's VoIP FAQ contains this post here:

Jul 17, 2014 Question:

Can I deploy Polycom® SoundStation® IP Conference Phones with Cisco® Unified Communications Manager (CUCM)

?

Resolution: Please check => here <=

 

The above should be applicable to the CX5500


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
Koushal
Occasional Contributor

Re: How to register Polycom CX5500 in Call Manager 10.5

Hi Steffen,

 

  Thanks for your reply..

  Actually we did one CX5500 for the same , and it registered.

  But for the second one we are unable to register, in the polycom logs we did find 404 not found error.

  Polycom Firmware Version : 5.2.0.8580

 

  Kindly help us for registration of Polycom.

 

Regars,

Pandit

Message 3 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: How to register Polycom CX5500 in Call Manager 10.5

Hello  Koushal Pandit,

Please follow the above guide as it describes everything in detail.

 

A 404 error usually means you have the username / password wrong.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 8
jshields
Occasional Visitor

Re: How to register Polycom CX5500 in Call Manager 10.5

You wouldn't possibly be able to post the configuration (or at least part of it) of the polycom. I am getting a rejected status from the CUCM and I have followed everything that I could from the sound station setup. Company really needs to get these configured and of course Polycom or Cisco support wont help.

Message 5 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: How to register Polycom CX5500 in Call Manager 10.5

Hello jshields,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

The above post and the SoundStation guide explain in detail how to register to the CUCM. 

 

I have been personally involved designing the SoundStation Guide and the relevant testing against the CUCM so I know it works.

 

If you simply follow exactly the guide using the sstvoipuser and 4100041 it will work.

 

Most people stray from the Guide and it will fail.

 

The important part on the Polycom end is:

 

  • The Address in the Polycom Identification field is the Directory Number on the CUCM side
  • The Authentication User ID in the Polycom Identification is the User ID on the CUCM side
  • The Password in the Polycom Identification is the Digest Credentials on the CUCM side

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 8
samtm123
Occasional Advisor

Re: How to register Polycom CX5500 in Call Manager 10.5

i followed same steps not registering.. attached log

Message 7 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: How to register Polycom CX5500 in Call Manager 10.5

Hello samtm123,

You did not attach anything but the community's VoIP FAQ contains this post here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

The above should enable you to verify that you are using the correct user and the only other thing that could go wrong would be the password.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 8