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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-12-2016 09:46 AM

HP Recommended

Hello,

 

I have some difficulties to configure a polycom IP 7000. I am using the exact same configuration I used to set up a IP 5000 (which works well), but the IP 7000 will not allow me to get any sound going through.

 

As it is configured now, the IP 7000 can :

-detect a call (it rings)

-answer a call (when I press the answer button, my other phones on the line will stop ringing)

-end a call (when I press the end a call button, the call is corretly ended)

 

What does not work is :

-the sound, I have absolutely no sound going in or out (my interlocutor does not hear me, as I don't hear him)

-I can dial, but the phone I want to call never rings. And after ~~30secs, the "call" is brutally ended.

 

 

Can someone advice me on what to do now ?

Many thanks.

1 REPLY 1

‎02-12-2016 10:05 AM

HP Recommended

Hello s.hild,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

As this may be a firewall issue you may want to look at this:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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