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How to remove the desk stand form a CX500

SOLVED
Occasional Contributor

How to remove the desk stand form a CX500

How do I remove the desk stand form a Polycom CX500 IP phone?  It seems like I should be able to just pull it out, but it won't come out.  Is there some trick to it?

Message 1 of 6
1 ACCEPTED SOLUTION

Accepted Solutions
Polycom Employee & Community Manager

Re: How to remove the desk stand form a CX500

Hello scheumanjr,

 

I had a look in my lab and there is a little hole above the Desk stand.

 

Once pressing a tool inside this (screwdriver or even a pin) the stand comes out rather easily.

 

CX500_Deskstand.jpg

 

Best Regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 6
5 REPLIES 5
Polycom Employee & Community Manager

Re: How to remove the desk stand form a CX500

Hello scheumanrj,

welcome to the Polycom Community.

I cannot find anything specific when checking the Quick User Guide => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Occasional Contributor

Re: How to remove the desk stand form a CX500

Thanks for the reply.  I had already looked at the User Guide, searched this forum and Googled it as well with no luck.

Message 3 of 6
Occasional Contributor

Re: How to remove the desk stand form a CX500

Anyone else have any ideas?  I can't ge the desk stand off of any of our CX500 phones.  Even with two people pulling against each other.

Message 4 of 6
Polycom Employee & Community Manager

Re: How to remove the desk stand form a CX500

Hello scheumanjr,

 

I had a look in my lab and there is a little hole above the Desk stand.

 

Once pressing a tool inside this (screwdriver or even a pin) the stand comes out rather easily.

 

CX500_Deskstand.jpg

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 6
Occasional Contributor

Re: How to remove the desk stand form a CX500

Thanks for the help!

Message 6 of 6