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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Dear Community,

 

I try to reset to the factory setting 100 pcs VVX 600 and 300 series (UCS 5.7.1 firmware) using FTP provisioning server.

All configuration between FTP server and VVX's is configured properly.

From the Admin guide, I can't find any information about the feature like: 

"up.basicSettings.factoryResetEnabled" (It sounds like a factory reset, but in fact it isn't..)

 

Many thanks for the help.

BR

Michal

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @MichalAX,

welcome to the Polycom Community.

The parameter simply allows to factory reset the phone if the Admin Password is not known.

 

If enable it allows this via the Basic Menu as described most likely in the 5.7.1 Admin Guide.

 

There is at present no way to factory reset the unit via a configuration parameter.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 REPLY 1
HP Recommended

Hello @MichalAX,

welcome to the Polycom Community.

The parameter simply allows to factory reset the phone if the Admin Password is not known.

 

If enable it allows this via the Basic Menu as described most likely in the 5.7.1 Admin Guide.

 

There is at present no way to factory reset the unit via a configuration parameter.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.