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How to reset to the factory settings VVX 600 using ftp provisioning server

SOLVED
MichalAX
Occasional Contributor

How to reset to the factory settings VVX 600 using ftp provisioning server

Dear Community,

 

I try to reset to the factory setting 100 pcs VVX 600 and 300 series (UCS 5.7.1 firmware) using FTP provisioning server.

All configuration between FTP server and VVX's is configured properly.

From the Admin guide, I can't find any information about the feature like: 

"up.basicSettings.factoryResetEnabled" (It sounds like a factory reset, but in fact it isn't..)

 

Many thanks for the help.

BR

Michal

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Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: How to reset to the factory settings VVX 600 using ftp provisioning server

Hello @MichalAX,

welcome to the Polycom Community.

The parameter simply allows to factory reset the phone if the Admin Password is not known.

 

If enable it allows this via the Basic Menu as described most likely in the 5.7.1 Admin Guide.

 

There is at present no way to factory reset the unit via a configuration parameter.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: How to reset to the factory settings VVX 600 using ftp provisioning server

Hello @MichalAX,

welcome to the Polycom Community.

The parameter simply allows to factory reset the phone if the Admin Password is not known.

 

If enable it allows this via the Basic Menu as described most likely in the 5.7.1 Admin Guide.

 

There is at present no way to factory reset the unit via a configuration parameter.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2