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How to set up the number with extension for line key on VVX310

SOLVED
Antikvar
Occasional Visitor

How to set up the number with extension for line key on VVX310

Dear Community,

Is it possible to set up a phone number with extension (like 749999000 Ext 6040445)  for line key (Speed dial)?

If yes, how to  delimit the main part 749999000  and extension 6040445. Which sign is gonna be used for that?

Model - VVX310.

 

Rgds,

Anton

 

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: How to set up the number with extension for line key on VVX310

Hello @Antikvar,

The Pause feature is currently not supported on the VVX. Only the Trio can use this.

 

There is a Feature Request for this and I will update the community when this has been added.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: How to set up the number with extension for line key on VVX310

Hello @Antikvar,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

To answer your actual question are you after a Pause for a Speed Dial key aka dial the first number first and then the 2nd afterwards?

 

UC Software 5.7.0 added:

 

Enhanced Feature Keys Enhancements:

 

  • Polycom UC Software 5.7.0 allows you to assign an Enhanced Feature Key as a line key using feature.EFKLineKey.enabled parameter. 

    After you enable this feature, all the EFK macros that are configured using efk.eklistparameter having efk.efklist.x.status=1, display as a line key. 

    Before you enable this feature using feature.EFKLineKey.enabled, make sure the value of the parameter feature.enhancedFeatureKeys.enabled is set to 1.

    EFK_on_LineKey_01.png

 

Please check => here <= for more details.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Antikvar
Occasional Visitor

Re: How to set up the number with extension for line key on VVX310

Dear Steffen,

Thanks for the reply. My software version is SIP 5.6.0.17325 meaning it is not possible to utilize advanced features. 

 

Thanks a lot.

Message 3 of 5
Antikvar
Occasional Visitor

Re: How to set up the number with extension for line key on VVX310

Steffen,

That's right - I want  to dial  the first number first and after the pause  the 2nd (extension) afterwards. Creare  a line key to dial this number. 

 

P.S. Cisco used "," to delimit one part from another.

 

Rgds,

Anton

 

Message 4 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: How to set up the number with extension for line key on VVX310

Hello @Antikvar,

The Pause feature is currently not supported on the VVX. Only the Trio can use this.

 

There is a Feature Request for this and I will update the community when this has been added.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 5