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How to show numbers pressed while call in progress?

Occasional Contributor

How to show numbers pressed while call in progress?

We just got a bunch of the VVX500 phones, using sip through ringcentral version Our call center will be using these needing to clear checks, input account numbers to banks, etc. and want to be able to see the numbers they press while the call is in progress to ensure they are entering the correct information. The display currently only shows the number called, all further button presses don't show up. Is there a way to change that?

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Polycom Employee & Community Manager

Re: How to show numbers pressed while call in progress?

Hello Joe TWS,

welcome to the Polycom Community.

I believe someone else asked this recently and this is not something we currently support.


The next step is the following:


Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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