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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-02-2018 10:31 PM

HP Recommended

Does anyone have info / instructions on how to use the Address Book Utlilty. I have a VVX500 and I'm putter the IP (10.10.10.20) in the System Address Field and the Admin password (same as I use to access the web config) and it give me Could not Connect.

3 REPLIES 3

‎08-04-2018 04:33 AM

HP Recommended

Hello @TrentQ,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

 

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

In addition can you clarify what you mean by "Address Book Utlilty" as this is not a term I would be familiar with.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-07-2018 09:35 PM

HP Recommended

UC Software Version 5.5.0.20556

 

Address Book Utility - https://support.polycom.com/content/support/north-america/usa/en/others/viewstation-addressbookutili...

 

 

Was this reply helpful? Yes No

‎08-07-2018 11:35 PM

HP Recommended

Hello @TrentQ,

thanks for clarifying this. As you can see by the URL posted this is for another Polycom product which by now is end of sale and I believe end of life.

 

There is no such tool for the VVX

 

Jan 6, 2012 Question: How can I create a local directory or what is the 000000000000-directory.xml used for?

Resolution: Please check => here <=

 

Jan 30, 2012 Question: Can I use a central Phone book or is LDAP / Corporate Directory supported?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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