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How to use Polycom Trio 8800 with Webex and Calendar integration

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Occasional Advisor

How to use Polycom Trio 8800 with Webex and Calendar integration

Hi,

 

I have a Polycom Trio endpoint registered to Cisco UCM and I have the latest firmware 5.9 installed on Trio. My customer wants to integrate the Trio conference phone to webex so to connect easy to a webex meeting using the Trio. I can see in the settings menu that the "Skype for Business Sign In" is greyed out. I haven't found any useful document what explains in this case what to do and what are the integration opportunities for Webex. I would imagine to receive a Calendar invite on Trio then jump in the Webex session with one touch option.

Message 1 of 7
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Occasional Advisor

Re: How to use Polycom Trio 8800 with Webex and Calendar integration

Another question is whether I can integrate it with exchange server first at least to be able to receive calendar invite for a meeting. What I managed to do so far is to enable the Calendar application.

Message 2 of 7
Polycom Employee & Community Manager

Re: How to use Polycom Trio 8800 with Webex and Calendar integration

Hello @Spyke88 ,

 

Welcome back to the Poly Community.

 

I just created this for you:

 

Jul 23, 2019 Question:Can I use Cisco WebEx with a Poly Trio?

Resolution: Please check => here <= and => here <=

 

in addition this older FAQ post:

 

Nov 27, 2017 Question: Can I set up an Exchange Calendar on Poly phones?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 3 of 7
Occasional Advisor

Re: How to use Polycom Trio 8800 with Webex and Calendar integration

Hi Steffen,

 

Thanks for your prompt answer. I have already added the configuration file and I used the UPLOAD version of the syntax. However, I can't find it where to type the login credentials in the Admin Web GUI of the phone. I attached the menu options available. Also, I think that I have to create a user in AD to put the right and same credentials somehow on the phone. I feel a bit lost to be honest and I am not sure that the phone build we have is approprtiate for such a calendar integration. A bit more help would be appreciated.

Polycom Employee & Community Manager

Re: How to use Polycom Trio 8800 with Webex and Calendar integration

Hello @Spyke88 ,

 

as stated in the linked FAQ post you either change the configuration file that is attached and import it via the Web Interface or add this afterwards via 

 

  • And add your credentials manually via Menu > Settings > Basic > Login Credentials

You will, of course, require an account on AD or Online Exchange to be able to connect and parse calendar invites.

 

Other people can try and help you and if this fails please work with your Poly reseller as they are your Tier 1 support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 7
Occasional Advisor

Re: How to use Polycom Trio 8800 with Webex and Calendar integration

Hi Steffen,

 

One more thing. We managed to integrate the calendar on Trio 8800 and if the phone is invited to the scheduled webex meeting then the Join button appears correct. Problem is that when we push the Join button it tries to dial the number 2019, (see picture attached). I copied the following config file on the phone, is it correct or I shall modify the Regex section?

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?> <UPLOAD> <ALLfeature.fecc.enabled="0" dialplan.applyToDirectoryDial="1"dialplan.digitmap.lineSwitching.enable="1" dialplan.1.digitmap.mode="regex"dialplan.1.digitmap=".+@.+\.webex\.com"exchange.meeting.parseAllowedSipUriDomains="webex.com"exchange.meeting.parseEmailsAsSipUris="1"exchange.meeting.parseOption="All"/></UPLOAD>

Message 6 of 7
Polycom Employee & Community Manager

Re: How to use Polycom Trio 8800 with Webex and Calendar integration

Hello @Spyke88 ,

 

We would need to see a backup in order to verify the configuration you imported is actually on the phone.

 

This all comes into support territory which I am unable to provide. Other community users are welcome to comment. 

 

The next step is a support ticket.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 7 of 7