The company I work for has historically setup our polycom provisioning via FTP, but we are tinkering with https in our lab environment to potentially support some new features. I have setup an publicly facing https server that works fine when called via a web brower, but when the information is entered into the phone and rebooted, the server logs never show any activity of the phone requesting any files. I have turned off option 66 and set to static and then put in the full https url. Is there anything else that needs to be done to make the phone communicate with the provisioning server? The test phone is a VVX601, runing 5.4.4 firmware.
welcome to the Polycom Community.
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=
The above also includes HTTPS and how to look at the logs.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
I figured it out. The https server was confgured with tls1.2 which the Polycom phones do not seem to like. I have reconfigured the server for tls1.0 and it works.