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I Need Urgent help With Polycom Soundpoint 650

Occasional Visitor

I Need Urgent help With Polycom Soundpoint 650

Hello there I need help please I have Polycom 650  handset and I have lost all the settings for the phone it keeps comming up with this message 0004F214579acfg

I cannot even connect to the software via the IP address

 

Its brilliant phone I just hope I can get it working again

The display

 

Phone IP Addr is blank

 

Subnet Mask is also blank

 

Any help would be great

 

Michael

Regards Michael
UK Greeting Cards
Message 1 of 6
5 REPLIES 5
Polycom Employee & Community Manager

Re: I Need Urgent help With Polycom Soundpoint 650

Hello ukgreetingcards,

welcome to the Polycom Community.

 

It sounds like you have some network issues and you may need to manually assign a IP address once DHCP is being deactivated on the phone.

 

I am not fully sure you posted the correct error message either.

The community's VoIP FAQ contains this post here:

 

Oct 10, 2012 Question: I get the error Message "error loading 00xxxxxxxxxx.cfg" and then Phone continues to reboot

Resolution: Please check => here <=

 

Most likely above is what you are seeing and I would suggest you spend some time in the FAQ section to re-provision your phone.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 6
Occasional Visitor

Re: I Need Urgent help With Polycom Soundpoint 650

 

Thanks for your e-mail but you have not really helped me the code I gave you is correct what it said on the screen

 

0004f214579a.cfg

 

my question is how do I get the config file back there on the phone, as I have little knowledge on this I really do not want to get rid of the phone as it did work brilliantly

 

I have the IP address for the phone via my router but the config file is all messed up

 

Michael

Regards Michael
UK Greeting Cards
Message 3 of 6
Polycom Employee & Community Manager

Re: I Need Urgent help With Polycom Soundpoint 650

Hello Michael,

 

the Community FAQ contains the instructions on how to install / update software on the phone and also how to register to a SIP switch.

 

All Information can be found there.

 

Best Regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 6
Occasional Visitor

Re: I Need Urgent help With Polycom Soundpoint 650

Hi there

 

Thanks could you give the link for this page do I need to download anything to get this to work

 

Also is it is to do I am running mac with windows running on it

 

Michael

Regards Michael
UK Greeting Cards
Message 5 of 6
Polycom Employee & Community Manager

Re: I Need Urgent help With Polycom Soundpoint 650

Hello Michael,

 

the Community FAQ can be found => here <= and was already a link in my original reply.

 

You will need a FTP server software that is compatible with a MAC computer.

 

The rest is all described in the FAQ.

 

Best Regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 6