Hello there I need help please I have Polycom 650 handset and I have lost all the settings for the phone it keeps comming up with this message 0004F214579acfg
I cannot even connect to the software via the IP address
Its brilliant phone I just hope I can get it working again
Phone IP Addr is blank
Subnet Mask is also blank
Any help would be great
welcome to the Polycom Community.
It sounds like you have some network issues and you may need to manually assign a IP address once DHCP is being deactivated on the phone.
I am not fully sure you posted the correct error message either.
The community's VoIP FAQ contains this post here:
Oct 10, 2012 Question: I get the error Message "error loading 00xxxxxxxxxx.cfg" and then Phone continues to reboot
Resolution: Please check => here <=
Most likely above is what you are seeing and I would suggest you spend some time in the FAQ section to re-provision your phone.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
Thanks for your e-mail but you have not really helped me the code I gave you is correct what it said on the screen
my question is how do I get the config file back there on the phone, as I have little knowledge on this I really do not want to get rid of the phone as it did work brilliantly
I have the IP address for the phone via my router but the config file is all messed up
the Community FAQ contains the instructions on how to install / update software on the phone and also how to register to a SIP switch.
All Information can be found there.
Thanks could you give the link for this page do I need to download anything to get this to work
Also is it is to do I am running mac with windows running on it
the Community FAQ can be found => here <= and was already a link in my original reply.
You will need a FTP server software that is compatible with a MAC computer.
The rest is all described in the FAQ.