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I am not receiving calls on my soundpoint 501

Occasional Visitor

I am not receiving calls on my soundpoint 501

I had to move the phone to another room in my house and now I am not receiving any phone calls even though I can make them.


Please someone help me.

Message 1 of 2
Polycom Employee & Community Manager

Re: I am not receiving calls on my soundpoint 501

Hello helpme1,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:


Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=


Above explains how you can check the registration status of the phone.


If it is no longer registered to your SIP server you will not be able to make inbound calls.


Maybe you received a new IP and the NAT settings do no longer work?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2