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I am not technical enough to do this

SOLVED
vdoolittle
Occasional Visitor

I am not technical enough to do this

Set up a new Polycom Soundstation 4000 today.It came with zero information on how to set it up beyond, essentially, plugging it in. Did that. Waited for it to boot. Got IP address and went to PC to figure out how to configure it. Googled for info and found a site that walked me through it. Realized too late that it was some VoIP provider that was giving me their details. Nevertheless, I followed the instructions and it seemed to work.

 

But now, no matter what number you dial (it does provide a dial tone) it comes back with a fast busy signal. Somebody please help! We are a small start up and have no IT people on board - I am it.

 

TIA

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: I am not technical enough to do this

Hello Tia,

 

I understand your frustration but the person who sold you the phone is responsible to support you. If they are unable to do so then they need to raise a ticket with Polycom support.

 

This is the support process that is in place for end customers.

 

Both links that I have provided you are simple enough for a non technical person to get back and confirm if they have checked this or what the registration icons look like.

 

You have not done so or commented on this.

 

Please check the two posts again as in my years of experience to support our products these two are the minimum troubleshooting steps.

 

In addition if you are really still struggling our call centre would usually either provide you with the details of the Polycom reseller who sold the Polycom Partner this phone or offer you PPI for non entitled support.

 

Best Regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: I am not technical enough to do this

Hello Tia,

welcome to the Polycom Community.

A very good place to start is the FAQ and these posts here:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

and

 

Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=


If this is a new unit then your Polycom reseller should also be able to support you with the product you purchased from them.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
vdoolittle
Occasional Visitor

Re: I am not technical enough to do this

Thanks. I have looked at all the FAQ's - no help there. I called the reseller for tech support, they gave me Polycom's #. Polycom tech support person told me to call my Internet carrier. Called Frontier Communications, my internet carrier, they told me they had no clue what I was talking about and I should call Polycom. I'll be honest, I'm frustrated enough to send the whole thing back and buy a product that actually provides technical support and customer service.

 

What kind of stupid marketing tactic is it to ship a device like this with zero instructions on how to set up and configure?

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: I am not technical enough to do this

Hello Tia,

 

I understand your frustration but the person who sold you the phone is responsible to support you. If they are unable to do so then they need to raise a ticket with Polycom support.

 

This is the support process that is in place for end customers.

 

Both links that I have provided you are simple enough for a non technical person to get back and confirm if they have checked this or what the registration icons look like.

 

You have not done so or commented on this.

 

Please check the two posts again as in my years of experience to support our products these two are the minimum troubleshooting steps.

 

In addition if you are really still struggling our call centre would usually either provide you with the details of the Polycom reseller who sold the Polycom Partner this phone or offer you PPI for non entitled support.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
vdoolittle
Occasional Visitor

Re: I am not technical enough to do this

Thanks. I'll keep going through the links you posted and get to the bottom of things. I appreciate the responses!

 

By the way, my name is not TIA (that's forum speak for "Thanks In Advance".  ;)

 

 

Message 5 of 5