I've read to see if I find something similar to my case but I do not see anything, so I opened a new post. I am trying to register a polycom trio 8800 in CUCM 11.5 but I do not succeed, I already create the security profile, the user and the extension in the CUCM and I already put the data in the plycom and nothing. The polycom gives tone but it is not registered in the CUCM, the same I can not mark extensions. I already read the FAQ to see and I do not see anything either. the extension comes out with an "X" as seen in the image
Regards from Panama city.
Hello @alcam ,
welcome to the Polycom Community.
Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.
Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?
Resolution: Please check => here <=
If this all fails and you cannot find anything utilizing the community search please go ahead and open a support ticket.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
End Customers are unable to open a ticket directly with Polycom support.
If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.
If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.