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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have tried to log into to the ip of the phone to configure it but I cannot (and neither can coworker from different pc).  We get error that webpage is not available.  We obtained the ip address from the status menu on the phone itself.  Could there be a setting within the phone that prevents us from navigating to the configuration portal?

 

Thanks!

4 REPLIES 4
HP Recommended

Hello fleeper,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC server

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

My apologies.  We are using a SIP server and the UC version is 4.1.6.5374

 

Thanks again.

HP Recommended

Hello fleeper,

UC Software 4.1.6 is no longer a supported version as it has been superseded by newer releases.

 

Are you using some hosted service as they can disable the Web Interface.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

The strange thing is we can log into one phone (both are on same POE switch sitting on our desk) via the web portal but the other we cannot.  That is why I was wondering if there was a setting within the phone that could block the use of the web utility.  Both phones are provisioned via our meta switch.  

 

Thanks.

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