Plantronics + Polycom. Now together as Poly Logo

I have a SoundStation IP 4000 that keeps rebooting

Occasional Contributor

I have a SoundStation IP 4000 that keeps rebooting

When it boots it says waiting for network to initialize, then updating initial configuration (sits there for a while) then could not find boot server, loading existing configuration, then error loading configuration, then it reboots again. I am trying to connect to an asterisks server. The software revision is 4.1.1......

Thank You


Message 1 of 2
Polycom Employee & Community Manager

Re: I have a SoundStation IP 4000 that keeps rebooting

Hello Cran Man,

welcome to the Polycom Community. I have removed your double post.

The community's VoIP FAQ contains this post here:


Oct 7, 2011 Question: I get the error Message “Could not contact boot server” on my phones screen
Resolution: Please check => here <=


and then to follow up


Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2