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I need help setting time on 331

Shawnmaheed
Occasional Advisor

I need help setting time on 331

I am in an office that gave me a ploycom 331 and i can not change the time.. i dont think it is a server issue as the guy beside me has a different time on his phone..   what setting has to be changed for my time to be fixed.. it is slow by 1 hour...

i have tried changing the sntp address to several things.. nothing chnaged it.

please help!

Message 1 of 10
9 REPLIES 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: I need help setting time on 331

Hello shawnmaheed,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jan 28, 2013 Question: Time and Date flashing or unable to set time correctly

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 10
Squigley
Valued Contributor

Re: I need help setting time on 331

 

The offset in the config file for your phone is wrong. eg:

 

tcpIpApp.sntp.gmtOffset="-18000"

 

This will set the phone to EST. I don't know what timezone you are in, but you specify the offset in seconds from UTC.

Message 3 of 10
Shawnmaheed
Occasional Advisor

Re: I need help setting time on 331

hi guys..  i am not a tech guy.. i just use the phone.. how do i change the offset? i tried doing the GMT offset but that does not change the tome for some reason/...  how can i make that work? i put it to -6  and no change i tried -7 no change etc..

Message 4 of 10
Shawnmaheed
Occasional Advisor

Re: I need help setting time on 331

where can i enter the  line

tcpIpApp.sntp.gmtOffset="-18000"

is that in the sntp setting?

 

Message 5 of 10
Shawnmaheed
Occasional Advisor

Re: I need help setting time on 331

at should be in sntp setting to make the time work?

Message 6 of 10
Shawnmaheed
Occasional Advisor

Re: I need help setting time on 331

what can i put in sntp setting to make the time work?

and why wont changing the GMT setting change the time if i go from  - 6 to -7 it does nothing..

Message 7 of 10
Shawnmaheed
Occasional Advisor

What should SNTP setting be for time?

i have  a polycom 331 phone and  am not getting the correct time.. what should the sntp setting be? i have tried the ip addresses and i have tried applttime  what else could get the time to be correct?

thanks

ps other people in my office get the right time..

Message 8 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: What should SNTP setting be for time?

Hello shawnmaheed,

 

there is no need to create a new post discussing the same thing.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 10
Squigley
Valued Contributor

Re: I need help setting time on 331

 

Who is the administrator for your phones? You need to get in contact with them to tell them that the time is wrong on your phone. If the phone is provisioned, they need to check the contents of the config file to make sure that the offset is configured.

 

Alternatively you need to talk to the network administrator to make sure that there are no options in DHCP for SNTP, as these will override the phone's configuration.

Message 10 of 10