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I need specific help with IP 335

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Occasional Contributor

I need specific help with IP 335

I talked with phonebooth.com (I jsut signed up for their VOIP service) and they had me go and do the following:

 

Step 3: Configure Your Phone for Phonebooth Auto-provisioning

  1. On your phone select the "Menu" key or soft-key (I WASN'T ABLE TO PUSH THE MENU KEY, BUT WHEN I PUSHED 'SETUP' IT LET ME GO TO 'SET SHCP MENU' AND THE REST OF THEM TOO)
  2. Settings-->Advanced-->Admin Settings-->Network Configuration
  3. Set DHCP Menu-->set Boot Server to "Static" (you may need to push the right arrow key to scroll through the options)
  4. Set Server Menu-->Set the Server Type to "HTTP" (you may need to push the right arrow key to scroll through the options)
  5. Set Server Menu--> Set the Server Address to "pb2.bandwidth.com/device" (The "." is "*" and the "/" is varies based on model and firmware)
  6. Save Configuration - The phone should now reboot
  7. Please test to make sure the phone can make an outbound and inbound call with audio flowing in both directions.

I did that, but now the phone just keeps on cycling through in the following sequence:

  • Welcom!  10 seconds until boot
  • then it  says Waiting for nerwork to initiallize...
  • then Loading appication...
  • then Runnin "sip.Id"
  • then it sits there for a while then shuts off, flashes the polycom logo and starts over

What should I do?

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1 REPLY 1
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Polycom Employee & Community Manager

Re: I need specific help with IP 335

Hello Av,

 

if you have a service contract with Phonebooth you should contact them for support.

 

If the Phone does not get an IP Address via your own DHCP Server it is unable to start any outbound communication.

 

You can check the IP Settings as described in the FAQ => here <=

 

For more general fault searching you should consider setting up a local provisioning server as described => here <=

 

Most functionalities and troubleshooting tips can be found in this community or via a search using your favorite search engine.

 

If you still struggle you should consider contacting your Polycom Reseller and/ or Polycom Support via PPI.

 

This is all mentioned in the FAQ or Read First.

 

The Polycom Community is not a replacement for the Polycom Support structure.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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