I need your help!

Occasional Visitor

I need your help!

Hi, I am a developer with SogoTrade. We currently are using the Polycom vvx300 and soundPoint ip 331 models.


I am trying to implement a function in the phone system but need your advice to move forward.


We make a lot of sales calls but most of the time we reach customers/prospects' voice mail. We would like to play pre-recorded messages ( a wav or mps file) when this happens. However, it seems like I can't make this happen with the "playSound" of the " pushMessage"  or the PTT.


I just want to double check with you to see if this goal is achievable with these Polycom phone models. If so, do you mind providing me with some directions?  I did a bunch of research on your 5060 and 2222 port but have come across a lot of issues. Seems like the formats are a bit different than normal.  


Would appreciate some help.


Thank you.




Mahir Tayir

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Polycom Employee & Community Manager

Re: I need your help!

Hello @mtayir,


welcome to the Polycom Community.

To my own personal knowledge there is no End Customer available tool that would provide this functionality. 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
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The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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