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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi, I am a developer with SogoTrade. We currently are using the Polycom vvx300 and soundPoint ip 331 models.

 

I am trying to implement a function in the phone system but need your advice to move forward.

 

We make a lot of sales calls but most of the time we reach customers/prospects' voice mail. We would like to play pre-recorded messages ( a wav or mps file) when this happens. However, it seems like I can't make this happen with the "playSound" of the " pushMessage"  or the PTT.

 

I just want to double check with you to see if this goal is achievable with these Polycom phone models. If so, do you mind providing me with some directions?  I did a bunch of research on your 5060 and 2222 port but have come across a lot of issues. Seems like the formats are a bit different than normal.  

 

Would appreciate some help.

 

Thank you.

 

 

Regards,

Mahir Tayir

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @mtayir,

 

welcome to the Polycom Community.


To my own personal knowledge there is no End Customer available tool that would provide this functionality. 


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 REPLY 1
HP Recommended

Hello @mtayir,

 

welcome to the Polycom Community.


To my own personal knowledge there is no End Customer available tool that would provide this functionality. 


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.