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I reset my IP335 to factory default but when it connects to the network it resets it

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Occasional Visitor

I reset my IP335 to factory default but when it connects to the network it resets it

I have a few ring central phones that used to be in use by the company but haven't been for a few years. I am trying to set them up to ring central but they want me to go into the menu to reset the settings to default. When I try to get in using 456 it tells me that the password is incorrect. So I have tried to factory reset the system hgolding down 1,3,5 and 7 and then entering the IP address. It resets, but then when it powers back up on the network, it reinstalls the old settings and 456 won't work and I can't get into the advanced settings.

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Polycom Employee & Community Manager

Re: I reset my IP335 to factory default but when it connects to the network it resets it

Hello Infiniti,

welcome to the Polycom Community.

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

If your phone is still able to connect to the Provisioning server please reset the password via the Device Parameters documented in the Admin Guide or here

The above is also stated in the Read First: Welcome to the Polycom VoIP Forum

If this is not possible please contact your Polycom reseller or the person you purchased the phone from.

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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