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IP 321 software flas 4.04 and triangle wit a exclamation mark

Occasional Visitor

IP 321 software flas 4.04 and triangle wit a exclamation mark

I formatted the system of an IP 321. I tried to reflash with version 3.2.4. revB, split image together with upgrader 4.40B,

But this software is not accepted. While at first, if I am correctly, this was the working version in the Phone.


Now I flashed.version 4.04 and it is accepted and it look like it works. Only in the display there is a triangle wit a exclamation mark.


I wonder why this is...

and if I can make it go away,


for i would like to update all the phones to this version


 This I find in the Logs




0925142017|cfg  |4|03|Prm|sip.cfg: Unknown parameter "tone.chord.callProg.3.freq.1" found, ignoring.
0925142017|cfg  |4|03|Prm|sip.cfg: Too many unknown parameters have been found; further errors will be logged at level 1.
0925142017|cfg  |4|03|Prm|sip.cfg: Pre-SIP 3.3.0 parameter found, please check your config.
0925142055|cfg  |4|03|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_nl-nl.xml
0925142055|utilm|4|03|uBLFCompressed: File /ffs0/languages/Website_dictionary_language_nl-nl.xml.zzz does not exist or is empty
0925142055|cfg  |4|03|Web|[cfgSaProcessRequestC] Website_dictionary_language_nl-nl.xml Language file doesn't exist in cache
0925142055|cfg  |4|03|Web|[cfgSaProcessRequestC] Website_dictionary_language_nl-nl.xml Language file doesn't exist in phone flash




000027.100|app1 |4|00|Could not load time from  (
000028.675|app1 |4|00|Error downloading 2345-12360-001.sip.ld
000028.775|app1 |4|00|Error downloading sip.ld
000044.665|app1 |4|00|Loaded application sip.ld from local system successfully.

Message 1 of 2
Polycom Employee & Community Manager

Re: IP 321 software flas 4.04 and triangle wit a exclamation mark

Hello arnold,

welcome to the Polycom Community.


As you can already see for yourself in the app log your phone has been booted with an incompatible configuration.


You can also check the status via Menu => Settings => Status > Diagnostics > Warnings and I suggest you check the UCS Admin Guide for your current software version for more details in the Polycom UC Software Error Messages section.


When attempting to download any software since UCS 3.3.0 a disclaimer is shown:


With the release of UCS 3.3.0, the configuration files, their respective parameters and defaults, as well as the provisioning methods have been simplified and also extensively modified in comparison to prior releases. THESE CHANGES ARE NOT BACKWARD-COMPATIBLE with configuration parameters used in previous software releases. Before downloading and installing the software, Polycom strongly recommends that you become familiar with the changes described in the Administrator’s Guide for the Polycom® UC Software – 3.3.0 or newer and Technical Bulletin 60519 Simplified Configuration Improvements in Polycom® UC Software 3.3.0.


Above or similar statements, which you need to acknowledge before being able to download the software, require that you download and familiarize yourself with the changes mentioned above.


The UCS 3.3.0 and later release notes contain again this reminder and highlight the importance of of familiarization with these changes.


Most likely you just utilized your old sip.cfg and/or phone1.cfg or any old configuration files. Please read the above documentation and then utilize the cfcUtility.


More details and other troubleshooting can be found in the community FAQ.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2