IP 331 cannot dial out also cannot contact boot server when attempting to provision the phone

[huey]

Hi,

I am able to recieve calls, but I cannot dial out. The phone automatically sends the busy tone once i finish dialing the number.

I noticed that my UCS is ver 3.2.3.1734 and read that upgrading it might solve the problem.

I followed the steps in [FAQ] How can I setup my Phone / Provisioning / Download / Upgrade / Downgrade Software?, but it will not connect to Filezilla. I used the Filezilla ip address that was presented in cmd: ipconfig.

I have been reading countless of threads and I cannot seem to find a solution. Thanks in advance.

edit: adding more info

    My current specs:

        sip            3.2.3.1734 

        bootrom  4.3.0.0246

    Contents in Filezilla:

        ucs           4.1.1

        bootrom  4.4.0b

     boot server:  static

     server type:   ftp

     server addr:  192.168.1.133

     phone ip:       192.168.1.135

please tell me if i need to provide any more info.

edit 2:

     just realized my firewall was blocking access to Filezilla, the phone is updating right now

[huey]

After provisioning to 

      Updater: 5.1.0.85063

      SIP ver:   4.1.1.0260

My line is registered, but I cannot dial out. When i finished dialing a sample number like 411, it will give me a busy signal. I am able to recieve calls though. Any help would be appreciated.

Final Update:

    The reason I was not able to make calls was because the free getonsip.com account does not allow outbound calls to a PTSN.

    I was using getonsip.com and ipkall.com to do a trial run using a voip phone.

    The ipkall account gave me a number that attaches to the getonsip account, but get on sip only allows incoming calls from PTSN.

I guess I have to purchase a sip account to do a real trial run. I would like to leave this info up just in case someone else searches for an answer. 

[SteffenBaierUK]

Hello huey,

welcome to the Polycom Community. Great that you got this working.

Just as a follow up for you and others having the same issue and finding this post via the community search.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: I get the error Message “Could not contact boot server” on my phones screen
Resolution: Please check => here <=

Also for issues with dialing numbers check the digitmap FAQ:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=

Best Regards

Steffen Baier

Polycom Global Services