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IP 331 cannot dial out also cannot contact boot server when attempting to provision the phone

Highlighted
Visitor

IP 331 cannot dial out also cannot contact boot server when attempting to provision the phone

Hi,

 

I am able to recieve calls, but I cannot dial out. The phone automatically sends the busy tone once i finish dialing the number.

 

I noticed that my UCS is ver 3.2.3.1734 and read that upgrading it might solve the problem.

 

I followed the steps in [FAQ] How can I setup my Phone / Provisioning / Download / Upgrade / Downgrade Software?, but it will not connect to Filezilla. I used the Filezilla ip address that was presented in cmd: ipconfig.

 

I have been reading countless of threads and I cannot seem to find a solution. Thanks in advance.

 

edit: adding more info

 

    My current specs:

        sip            3.2.3.1734 

        bootrom  4.3.0.0246

 

    Contents in Filezilla:

        ucs           4.1.1

        bootrom  4.4.0b

 

     boot server:  static

     server type:   ftp

     server addr:  192.168.1.133

 

     phone ip:       192.168.1.135

 

please tell me if i need to provide any more info.

 

 

edit 2:

     just realized my firewall was blocking access to Filezilla, the phone is updating right now

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2 REPLIES 2
Highlighted
Visitor

Re: IP 331 cannot dial out also cannot contact boot server when attempting to provision the phone

After provisioning to 

      Updater: 5.1.0.85063

      SIP ver:   4.1.1.0260

 

My line is registered, but I cannot dial out. When i finished dialing a sample number like 411, it will give me a busy signal. I am able to recieve calls though. Any help would be appreciated.

 

 

Final Update:

    The reason I was not able to make calls was because the free getonsip.com account does not allow outbound calls to a PTSN.

    I was using getonsip.com and ipkall.com to do a trial run using a voip phone.

    The ipkall account gave me a number that attaches to the getonsip account, but get on sip only allows incoming calls from PTSN.

 

I guess I have to purchase a sip account to do a real trial run. I would like to leave this info up just in case someone else searches for an answer. 

Message 2 of 3
Highlighted
Polycom Employee & Community Manager

Re: IP 331 cannot dial out also cannot contact boot server when attempting to provision the phone

Hello huey,

welcome to the Polycom Community. Great that you got this working.

 

Just as a follow up for you and others having the same issue and finding this post via the community search.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: I get the error Message “Could not contact boot server” on my phones screen
Resolution: Please check => here <=

 

Also for issues with dialing numbers check the digitmap FAQ:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

ResolutionPlease check => here <=


Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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