Hi,
I am able to recieve calls, but I cannot dial out. The phone automatically sends the busy tone once i finish dialing the number.
I noticed that my UCS is ver 3.2.3.1734 and read that upgrading it might solve the problem.
I followed the steps in [FAQ] How can I setup my Phone / Provisioning / Download / Upgrade / Downgrade Software?, but it will not connect to Filezilla. I used the Filezilla ip address that was presented in cmd: ipconfig.
I have been reading countless of threads and I cannot seem to find a solution. Thanks in advance.
edit: adding more info
My current specs:
sip 3.2.3.1734
bootrom 4.3.0.0246
Contents in Filezilla:
ucs 4.1.1
bootrom 4.4.0b
boot server: static
server type: ftp
server addr: 192.168.1.133
phone ip: 192.168.1.135
please tell me if i need to provide any more info.
edit 2:
just realized my firewall was blocking access to Filezilla, the phone is updating right now
After provisioning to
Updater: 5.1.0.85063
SIP ver: 4.1.1.0260
My line is registered, but I cannot dial out. When i finished dialing a sample number like 411, it will give me a busy signal. I am able to recieve calls though. Any help would be appreciated.
Final Update:
The reason I was not able to make calls was because the free getonsip.com account does not allow outbound calls to a PTSN.
I was using getonsip.com and ipkall.com to do a trial run using a voip phone.
The ipkall account gave me a number that attaches to the getonsip account, but get on sip only allows incoming calls from PTSN.
I guess I have to purchase a sip account to do a real trial run. I would like to leave this info up just in case someone else searches for an answer.
Hello huey,
welcome to the Polycom Community. Great that you got this working.
Just as a follow up for you and others having the same issue and finding this post via the community search.
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: I get the error Message “Could not contact boot server” on my phones screen
Resolution: Please check => here <=
Also for issues with dialing numbers check the digitmap FAQ:
Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference
Resolution: Please check => here <=
Best Regards
Steffen Baier
Polycom Global Services