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IP 331 change password via the web interface

Occasional Visitor

IP 331 change password via the web interface

Hi community,


we have a couple of IP 331 Polycom phones which work absolutley fine. I was doing a vulnerability scan on the network and noticed that all phones were using the default username and password combinationusername: Polycom password: 456 for the admin bit.


I could only reset the local admin passwords using the phone menu but couldnt do that using the web browser as I couldnt find that option when I logon to the web interface?


is the web browser not provided with the ability to change password? if it is provided, how do I do that?


Kind regards,

Message 1 of 2
Polycom Employee & Community Manager

Re: IP 331 change password via the web interface

Hello Absi81,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC server

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2