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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-28-2012 07:18 PM

HP Recommended

Hi everyone,

 

I have a SoundPoint IP 335 for my home office. I am trying to use a Jabra GN2100 headset with an RJ-9 connector. The headset works fine at the office on a Cisco IP Phone but it won't work on the Polycom. Is there something I need to do first to enable it?

 

Thanks

5 REPLIES 5

‎03-29-2012 12:53 AM

HP Recommended

Hello ggariepy,

 

welcome to the Polycom Community.

 

Did you follow the User Guide on page 18 => here <= ?

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-01-2012 01:31 PM

HP Recommended

Yes, I followed the instructions. I can't hear anything in the headset. I have tried the headset on another phone and it works fine.

 

Regards

Gilles

Was this reply helpful? Yes No

‎04-02-2012 11:50 AM

HP Recommended

Hello Giles,

 

did you test this with another Polycom SPIP335 or another make of phone?

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-04-2012 07:06 PM

HP Recommended

Yes, the headset works fine on my work office IP phone, a Cisco 7490. I just plug it in and it works. Not with my IP335.

 

Thanks

Gilles

Was this reply helpful? Yes No

‎03-06-2014 10:17 AM

HP Recommended

I got the same headset and phone and having same issue. Any fix for this?

Was this reply helpful? Yes No
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