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IP 335 reset does not work, even with<removed> can you help me?

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Occasional Visitor

IP 335 reset does not work, even with<removed> can you help me?

i try and follow this procedure but i cant .......plz help me

 

 

1- Find and write down the <removed by Mod> 
2- Power down the phone.
3- Power up the phone.
4- You have about 15 seconds to complete this step:
For 335; press and hold the 1, 3, 5, and 7 on the dial pad at the same time.
5- After holding down the numbers for few second, you will be promoted to enter the admin password, enter the <removed by Mod> 
6- The phone will reset itself

Message 1 of 8
7 REPLIES 7
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Polycom Employee & Community Manager

Re: IP 335 reset does not work, even with<removed> can you help me?

Hello Billy,

welcome to the Polycom Community.

 

The method you posted is not publicized within the Polycom community and has therefore been removed.

The community's VoIP FAQ contains this post here:

 

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=

 

Above describes this with pictures and you can utilize the non disclosed procedure.

 

! Please ensure to not post this anymore !


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
Highlighted
Occasional Visitor

Re: IP 335 reset does not work, even with<removed> can you help me?

we do not have the administrator password.
how we can configure our phone polycom ip 335?
please we need your help.

we need to make a factory default the phone for reconfigure.

Message 3 of 8
Highlighted
Polycom Employee & Community Manager

Re: IP 335 reset does not work, even with<removed> can you help me?

Hello Billy,

you are aware of the workaround method as you posted it and I removed it.

 

The linked FAQ post shows you how to reset the phone to the standard administrator password.

 

If you still unable to do so please contact your Polycom reseller and / or Polycom support directly.


Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 8
Highlighted
Occasional Visitor

Re: IP 335 reset does not work, even with<removed> can you help me?

Hi Steffen.

 

 we are a partner in colombia our distributor is nextusa but in our company dosnt have a enginner fot technical support.

I already follow your guide but the phone dont recognized the password. and i i cant to make a factory defaul reset.

plz help us.

Message 5 of 8
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Polycom Employee & Community Manager

Re: IP 335 reset does not work, even with<removed> can you help me?

Hello Billy,

 

as explained already:

 

  • If you still unable to do so please contact your Polycom reseller and / or Polycom support directly.

 

The community is not a replacement for our support structure.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 8
Highlighted
Occasional Visitor

Re: IP 335 reset does not work, even with<removed> can you help me?

I've run into a similar issue. I have several Polycom 335 phones. There is one for which I do not know the admin password. With the phones that have the 3.3 software, I have been able to power down the phone and hold the key sequence during the boot countdown to reset the phone, and then use the magic "unmentionable" method to reset the phone AND the admin password. 

 

BUT...when I upgraded the phones to 4.0 software, I no longer get a boot countdown at all (it just says "starting application"), so there's no opportunity to do a true factory reset. It does ask for a password, but it won't let me enter letters, only numbers, so I can't put in the "unmentionable" key to reset the phone.

 

I'm probably missing something obvious...any help appreciated.

Thanks! 

 

Brian

Message 7 of 8
Highlighted
Polycom Employee & Community Manager

Re: IP 335 reset does not work, even with<removed> can you help me?

Hello Brian,

welcome to the Polycom Community.

You are correct we do not discuss this within this community.

 

If you managed to upgrade these phones and prior reset the password I am unsure why you would have to do this again. If you managed to upgrade these via a provisioning server you can simply change the password from the same server using a configuration file.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 8