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IP 430 upgrade issue - tech support dump

Valued Contributor

IP 430 upgrade issue - tech support dump

Hi

 

I have upgraded an IP430 to 3.2.7 with bootrom 4.2.3 - the phone updated the software fine but now is stuck in a continuous boot loop and doesnt seem to be able to download the config files from the provisioning server.

 

I know the path is correct by using a curl command to call the config from a command line prompt.

 

In the syslog messages from the phone there seems to be a tech support dump:

 

40503: 2014-01-24 10:20:25:    |*|00|############################################
40504: 2014-01-24 10:20:25:   |*|00|###### BEGIN TECH SUPPORT INFO DUMP ######
40505: 2014-01-24 10:20:25:   |*|00|TSID 1 of 111: Q3J5cHQ9MTtLZXlEZXNjPVRlY2ggU3VwcG9ydCBEdW1wO0RpZ2VzdD0wOEFFRjBEMDI0RjY2Rjgy
40506: 2014-01-24 10:20:25:   |*|00|TSID 2 of 111: RkZBMEVCQ0ZDQ0JFMzY2RjNDMTMyNUVBO0hlYWRlckxlbmd0aD0weDAwMDAwMDZjOwAAhizcsbBp
40507: 2014-01-24 10:20:25:   |*|00|TSID 3 of 111: Uub/wlKkFHWliRoh7SriR+T/G6dJoRW4PX324Hhq2NtMx2OFnMu9/aVKM3KDT8LI0/kyvT12cRGX
40508: 2014-01-24 10:20:25:   |*|00|TSID 4 of 111: xsxfcLpDtor0knp0C3Ff4aOoPogZzMAPbS+nhhepcYGgrT3L9DHAgkt7Eqchx8i+H6JpLyNg3F8N
40509: 2014-01-24 10:20:25:   |*|00|TSID 5 of 111: Khnuxi76J/1jGB6RdODM+pUkmjy5vkKOe30pyw8JkPrye+O1qEHN1V3dBxksHyYs5kIbldZIK4fL
40510: 2014-01-24 10:20:25:   |*|00|TSID 6 of 111: vUmgV2QPNlh4GuliGs3JgOQ0m5H7rBeQeIKJzLrgW7In0TaOIk0tN0zBOD+Y+NdiwWaIGhNlpu5T
40511: 2014-01-24 10:20:25:   |*|00|TSID 7 of 111: 0apTAsn2dqRMiz044WKCvXad7kAa8O0zBwqWUBY6lw46KeqaI3mZ2IJP2Lz2OPjkzi4SUaK1mENf
40512: 2014-01-24 10:20:25:   |*|00|TSID 8 of 111: b8x4dkF6qxxmYTDV39yaXd3uvzOnOsHVVo4P90yWvGdB5GC8PZrG25qdoPO0CfIIlrXkTo2iesaT
40513: 2014-01-24 10:20:25:   |*|00|TSID 9 of 111: 65uu48pqTAIiTFB3ay5TAaPnGZrJxZ1cNMrO/B4P3axrncx7OLqBBKIVVbS2fGwW/Yl3awNTbCHB
40514: 2014-01-24 10:20:26:   |*|00|TSID 10 of 111: ZvOff6suS9Ijzl8DQhzCssh0XVanku/9KE/THRnIavX5Ds4+Ey1/TMoQ95HpmSBO8E4bxUlVnxee
40515: 2014-01-24 10:20:26:   |*|00|TSID 11 of 111: GS8qioqEnfHUNHt1doC9bXsDWZc+zB5Kf267chimPVeCnJ8fRA91xm0MploOmFfU5KAAIcy30GBC
40516: 2014-01-24 10:20:26:   |*|00|TSID 12 of 111: vysAEnk4ioT5AwiIaJ+JyLBSFdR/5EAS0U8SBlAN9eWSaOQK5Qq3VECOB7ruCwsp3N2yvG0J1Kdk
40517: 2014-01-24 10:20:26:   |*|00|TSID 13 of 111: 0k1Oa9K9d59k+wB9aPH4THBtmrenwrHEdDdQURr2WwSEjUY2xgaaxzM7TFQ3YqWiFog3QR1c5jZ3
40518: 2014-01-24 10:20:26:   |*|00|TSID 14 of 111: 1pIF+DUql33FX4BZJaVakoElPWvXZms6PIUVxCg4XFbU4BDr2Ab59lXptF30lFCisvF6nzuSrtm4
40519: 2014-01-24 10:20:26:   |*|00|TSID 15 of 111: GDsrS9mQX+yh8S73SYTKeZXTzN2VhoZW6iYwwxEba+RGre8EF3ou2UCS/L35DWkgGbKWtc0vkB7V
40520: 2014-01-24 10:20:26:   |*|00|TSID 16 of 111: hthnIRPQLIjiatc/bkhA6mToh/8CjM2eNsVm6cNqbW+TjEIF4u83RHL7CAmBDTXk2vgYyk7A/enI
40521: 2014-01-24 10:20:26:   |*|00|TSID 17 of 111: +2H+4FeAwYBCdI2NTnT2FQGFu0K6MuId+EhiMWEPn0O0wZJaRQSeXL6ATyJw0XWiL3w8CgIuYLZa
40522: 2014-01-24 10:20:26:   |*|00|TSID 18 of 111: IczV+Wo2HiS3ok8YviI6TF/kdUG9D4H1YP9Y1h+wByg7ImiviVzzrPFQHKv3XDCM67ITzSydBeoh
40523: 2014-01-24 10:20:26:   |*|00|TSID 19 of 111: abAMhU7DnMIIA88RsD4jZCnfAmyQGzZJNEEH0/+TAcj/yufGXDAOb+dNozhrjg8/Xtv+6d2miwXb
40524: 2014-01-24 10:20:26:   |*|00|TSID 20 of 111: hUH2BDKjAW0qw509xuxTLvdZyt5+49vGZRNoGheSEQLmwLfaRfj0PKQb0XcfGWtfzNGa4TRCo4I3
40525: 2014-01-24 10:20:26:   |*|00|TSID 21 of 111: ZXS4SHxikG1acjSdzQFMYvKB2PA9ezpm9vuRghNlxuPZrGR4yQYS8/74eSqKnBxnpA3C+B2xenFK
40526: 2014-01-24 10:20:26:   |*|00|TSID 22 of 111: 27ZFzjr9v4pJN5Ri528a/Bu4vpj3MomDfyvImA8wJtupvQPo/F2wQbHOsiw9rBk6WqLRiQwZ3GpK
40527: 2014-01-24 10:20:26:   |*|00|TSID 23 of 111: JFfn1UB8MER9RKKaPOyXOAj5VZif6zwve3eWPie96QlYx7ffQ/ffHPFa2dVAS2lj6RCdPDGVt1Td
40528: 2014-01-24 10:20:26:   |*|00|TSID 24 of 111: ZPjbzpq4gEN1YTN3dD0hWf+vyeM8JiGiNfpuPEaQUZcSPSryQmt3WoPJEL8Oqj8ce8GeQgf/3Bqt
40529: 2014-01-24 10:20:26:   |*|00|TSID 25 of 111: qPut5J+KsgSvyJJsLRyR2YL8SbRMch3tsme4V1AHLKvVrBJDDTkZ3GyinAlF2/jjsv22trCzHVnf
40530: 2014-01-24 10:20:26:   |*|00|TSID 26 of 111: j2T78UwRkvNzrqu3yB0SYaf9l6pItDikxBvQYtPKZR+A846U+oPqbc+WuMnrYzyJ6p7frOTRARdx
40531: 2014-01-24 10:20:26:   |*|00|TSID 27 of 111: MVLqVnJZu3MYY4gSf0i9klBc8qr9YGANDjMUj4f3PcWA4n5tWS12y6GynddELim9sDSPBG5uDZ8m
40532: 2014-01-24 10:20:26:   |*|00|TSID 28 of 111: 10EEFvCyxp3D/LCBdKaecZM57dw1kFyR16srgQRON7CsP+epsz+VROH5sI/y7zHghqZ0vOLrXWzm
40533: 2014-01-24 10:20:26:   |*|00|TSID 29 of 111: UlFQEnBIfzCydbO8JWivACDa3zmCtY/k/OOQq6+HC6Mvgf2LPdFi3f6cZ3a283UBBcqOysUvEztD
40534: 2014-01-24 10:20:26:   |*|00|TSID 30 of 111: jJIB7RmOGU1mK7qvqYbVfMQJ6YuKAlS+efc1M0+bLAjVbo1KxeBptEsKEPfrqYV5FlQuAQzYo/39
40535: 2014-01-24 10:20:26:   |*|00|TSID 31 of 111: roInpRnhuFbq0s/WahBMz5CeGPhb+I46rzkOFCk7qHlUJNw6IHGwhWVd5jpStfuGVo6I3brcOezg
40536: 2014-01-24 10:20:26:   |*|00|TSID 32 of 111: 5wF+GcuHIlNUxdmsajWa/3IRg/ARkYdceBjpXjxEAb33IhF9c5K3tZkkRfTDrNy41M5bI9vGvu9g
40537: 2014-01-24 10:20:26:   |*|00|TSID 33 of 111: Jou7xdEWpNe0L6Cph6PDAfEt5+S+iIN7iHpv9rgy4xQx3mWpD626kM4X0TriodPYj3asXaasHUa8
40538: 2014-01-24 10:20:26:   |*|00|TSID 34 of 111: nTNXB2mjnddO39DqlodZukET5VArAylIyhFG957kZb2MY6tXj/H9KhjK7+jWnBw7gJs501QhmEed
40539: 2014-01-24 10:20:26:   |*|00|TSID 35 of 111: 1iY79X/D8119sI9VpCk/BFrPA25QZk1+AMezmKD0tx/hRF3R/Q2NtsKs47sOSgHIctFhbs//MLWN
40540: 2014-01-24 10:20:26:   |*|00|TSID 36 of 111: wk+3kJTEni9ym+7UTRP1nIGIdUVWAk+hyt1bERHhDb9NF9sgVpFH2qoRMPvwNd7s8BQHemVG/rfL
40541: 2014-01-24 10:20:26:   |*|00|TSID 37 of 111: oIbgnkGac7hYBJGCQi138eRmEaCyE6Lsyb76lA9Gd1Bedgp7Ofml24pt6YBVhwvN/f1FKnEPyWmr
40542: 2014-01-24 10:20:26:   |*|00|TSID 38 of 111: JEOCG6cuQcBwMyJ9J7LuZkxe5AxTSRvNe3DtCOewDm2njl0s1ufF9QuMKvyuGEmgzuDZtNAH0Ym8
40543: 2014-01-24 10:20:26:   |*|00|TSID 39 of 111: pQdr6zB5D4lLZWw6wqDL3GQ3vMfAJiCfBH/b0B5zl6WPwW8iWoMfw7qRHOYO6SLC3USPlt78nNpG
40544: 2014-01-24 10:20:26:   |*|00|TSID 40 of 111: QPasewUzzbTpIyZINLJ/3mKrtWVbrifJzJMIXPKuYwl/p2nfsO+d//8tLkcG4K4qtJKdECw59Zqf
40545: 2014-01-24 10:20:26:   |*|00|TSID 41 of 111: YwR7P+cbZGgRErOGimJwagMIGWr1HvNTBh6dDz5EtApZDivpEq3UNMZlZm2wI6hKomZJmWd90e6g
40546: 2014-01-24 10:20:26:   |*|00|TSID 42 of 111: E3SfKB2gp+lbj8pmi/S5ajfsAOvJzi2/S8s1Nntdny18UttHD/G2yFf6VczZEAmblhf+NQeUHE9r
40547: 2014-01-24 10:20:26:   |*|00|TSID 43 of 111: JZGNvE0FfZZOvHPLI/4e2y+cRUaKMgfitTzN+Ior++mfe3VyDJO7DpXVyYrnglQWT8K/IW5SyS5C
40548: 2014-01-24 10:20:26:   |*|00|TSID 44 of 111: FDrcCKNfcsT0SSULT+RLcsxjbhvEnH4gzyVZiPIYo9i7gRIMYg+13oClAqCnrR6Y/uteJ0laiVHg
40549: 2014-01-24 10:20:26:   |*|00|TSID 45 of 111: XVVqf24LXsvFvc+K16agpwihO+qJvxRmJh2Mz2JC9JUiJAsAy1VEAY55YBk16P8nC5IJAGjdBlIB
40550: 2014-01-24 10:20:26:   |*|00|TSID 46 of 111: EDxUhXIP+sTlzz8Kke7DxmC2n1tk3RTi5vUF20CmC82/9A05q4z96rwp+FCH7PU4KjlFbzbl+VHO
40551: 2014-01-24 10:20:26:   |*|00|TSID 47 of 111: zTXX7DPQnuroE+k+RyEiqNfNylBPLJjfSQyXfVFAD3dIgyev6WpWcWRmtt/qAO6bQL7tgImaxjUF
40552: 2014-01-24 10:20:26:   |*|00|TSID 48 of 111: OzNTVOcudqumXVyg3ecTypWZx1exh2NL9t23pBz6arNfm3paovmBO2QBLih6/cym2Wy85BlOuJUJ
40553: 2014-01-24 10:20:26:   |*|00|TSID 49 of 111: vPELAZDvqdh0Cmpj6il+21FlMP9rcXCtoSRZfasYpX2GWeY67bBMDizlVfcFX9Nu1sVgyImypImC
40554: 2014-01-24 10:20:26:   |*|00|TSID 50 of 111: UT8lwvNPaNTqhJYMM6dGixXt0KZYKBuCAQRHK93o+8OROMM+yfHlNUc23bKT5yyNkDeI765wBqzr
40555: 2014-01-24 10:20:26:   |*|00|TSID 51 of 111: yJwGggQDMGVrzmCV8Oh1YSuhCz957a4L9DUkpHdTxu4sUKtwlRsI0NreCD4ggjh+mjP9nVY+tiuV
40556: 2014-01-24 10:20:26:   |*|00|TSID 52 of 111: JsJbC+0zxlf/NYKDA29E+hBTSNSR5eAp2FdkTdnm4t8kKkuK39sV0NOAd4rKomKLeDec3o4ypeAW
40557: 2014-01-24 10:20:26:   |*|00|TSID 53 of 111: hAvFsxKUd4pcyiSzaKdZ63YST9kvvxX8EwVdnAU9ix61pIxZoZ4/P2swSW3xfwat6dGe+bLx0TCG
40558: 2014-01-24 10:20:26:   |*|00|TSID 54 of 111: 2IzyY71vnkVpJ3GWvI2qu95ja0r0C2xAlJglLLyoLoqDhfdjK3RnA8BAL4P3/Mda8iAc8/xIo2/G
40559: 2014-01-24 10:20:26:   |*|00|TSID 55 of 111: a8B4l3ELXvtTpqo8XLtOH756h7pQSY8a0bu9bAOOEx1eAPh/vJG2GJExD0XiQ7RHMrr4iA1SZHsQ
40560: 2014-01-24 10:20:26:   |*|00|TSID 56 of 111: QkY775qpL9YT/sN4xCDfI20bya0WgSa8sYgu7ePSko4jWh6iPLK1f+BH21xwTBphiS+4Tgb/h0L8
40561: 2014-01-24 10:20:26:   |*|00|TSID 57 of 111: ZP8dO2xVaNGMPTwVlVkmDgvPcWRcmbtvksOZMXMNFm4T2czzAfTkwiqxjI7AdctiYHhM8RSCGZVb
40562: 2014-01-24 10:20:26:   |*|00|TSID 58 of 111: hTuMCJ9DOOmU2C4p+m7Wj0R5YQIYcPpVX73pZhxTjzdlDS19wGZcRGoOC+PGZmWyQPirkAlzEco+
40563: 2014-01-24 10:20:26:   |*|00|TSID 59 of 111: bYVx5Cfo8HNWbg8pJuYtOR4SKzrqGiYBE/pytgDNDLd0EV7rWS0S7QMYwPfe0oKzmFQQcMnGKjiL
40564: 2014-01-24 10:20:27:   |*|00|TSID 60 of 111: 5EO7mm7xbLrJqNDHpi9XOrlBptTY5sJxEXeeACEB8WnDgiw3xyo6C+2S9VqiPAIF/wrozccs2GId
40565: 2014-01-24 10:20:27:   |*|00|TSID 61 of 111: fF4Q78WLRWNjkd1BiuBfS/wCMK2oWDl7mxAm86c91I2Y20O07n3bzDdneaMMXULx65zD6WrF6/le
40566: 2014-01-24 10:20:27:   |*|00|TSID 62 of 111: J49BZoeXBQupOWubmY9gHVl7QvyGiug6Ti7CQmKbkSNi893RgJOODxmOr7dc5/AwSZ7k86Rw/1nK
40567: 2014-01-24 10:20:27:   |*|00|TSID 63 of 111: vC6pDwmT13awghGNkdRzjbEEvaB5yPbrJOWy211UTw5+t19XQE9egFaqAkMNJqArqK/pQKPbseP2
40568: 2014-01-24 10:20:27:   |*|00|TSID 64 of 111: /0bQOUebBUvZ7lqoNKS2vLhUEvRmNK7yb61BM3XN7at1ToIu0kfmksmhWndP2gPDVl11KDCqALhr
40569: 2014-01-24 10:20:27:   |*|00|TSID 65 of 111: 2lWykg66+wuhC8d7kE28tXziweHqsChwllo0PF84XwOnjaj9G48UaLtmPFxeGit16kvgOixbDKBh
40570: 2014-01-24 10:20:27:   |*|00|TSID 66 of 111: UUkFB9eBM+gC60eVL+EZkiysK67i1fyUly8t2Frgg6mJyrFop07mB3PvVIx7WJN7VTJQbwJV+3rI
40571: 2014-01-24 10:20:27:   |*|00|TSID 67 of 111: 2mYXol6BvT66EEEuvobXENAW+l6CYCedzhNMYUsneul7EoBATn0IVkvPiVn0xyQy4egcyo+ULhsD
40572: 2014-01-24 10:20:27:   |*|00|TSID 68 of 111: XN9kAvBgpXQuJI+9XMtFkkmq7nP4lOuYMrQ8T0Gm6DfrOpp9OgeUh5RGvRCA68+CrLmMCqkeXBSk
40573: 2014-01-24 10:20:27:   |*|00|TSID 69 of 111: ojF4cEVLg4+NtE+VSAIpa1ku+XsmLgJ9YYoTeUb3bAkVolywV3zj9NxY/fajI9sYw4BHBIsBXmq3
40574: 2014-01-24 10:20:27:   |*|00|TSID 70 of 111: /HJYY+BeAVA6wbisRVtT0x7WHbF/U8S7aljLn0qIOX3ZN4uhvVh7y7wPmUnWvm22CRGefc1ftyq3
40575: 2014-01-24 10:20:27:   |*|00|TSID 71 of 111: cOd0lwUOdyfEaSgl3sJoMe2+LMBk+JAkW5tYBVpxdWJvahFibn72j1Q1uN1n/ldkqddBjL3P9uIp
40576: 2014-01-24 10:20:27:   |*|00|TSID 72 of 111: lU4BPgpWvQY7ou1YFL4gJjpI9+/kjJoiFLgAk3+5JZtW0ADYJNQxGGrO84CfaLzY9j+bA1ZxsMa0
40577: 2014-01-24 10:20:27:   |*|00|TSID 73 of 111: wfTkoW61hlNWGy2vQDs31yFbUVfGEjSswhgX2XR00qBTLDEIug0lHscb52jMXK2CXVSIBG22PfTm
40578: 2014-01-24 10:20:27:   |*|00|TSID 74 of 111: zr5/LUAjZyrzh7NW4IkYmeN/qfh7XIFR4ZDEJNScI0UFWjy6kA3UBWp3M2mxY1R0zZH7f5ZeN972
40579: 2014-01-24 10:20:27:   |*|00|TSID 75 of 111: bN1dEHJ44EtAiKM1ITQUaYl6YLmHacpalb5xixe9wRMnWW41A7QN3A+ZolOzb/Ro8OSV4LKAV2iA
40580: 2014-01-24 10:20:27:   |*|00|TSID 76 of 111: 9uTQOqnQPYZobyJjSW14yZjZn4CaRWn44NhcCeX0sssGI6vJNYxjRc/soKBoKyNoBVb5npPzvijg
40581: 2014-01-24 10:20:27:   |*|00|TSID 77 of 111: 4niLnV9MWI2Sf0BDUpGlJRpMcIsfK4yxrBoPFQGYVZCMJNJmRj9RhyCZr86dZQfd6TlXJfpWXbv3
40582: 2014-01-24 10:20:27:   |*|00|TSID 78 of 111: TMLficemI/KwYsHN33Kct+3ucgaavR7uTR+KIuzBRjqzrEndfMwxwFUCwsCDxT6d7TGv83o6hVzl
40583: 2014-01-24 10:20:27:   |*|00|TSID 79 of 111: 7hB91RHV78a+69EW0o5ejdCKZ8oq9H2F8WzAxeeIh6egKzhTVr2dgRqDKky5fJLTHmbzUcF4jIz5
40584: 2014-01-24 10:20:27:   |*|00|TSID 80 of 111: 3HggBN5/6QwrNY82h0fYlUlZBU5sQGsz1koGSR8EUxEqxmGjoBju9ec7mzmv+DO5J64WZRPt5wfs
40585: 2014-01-24 10:20:28:   |*|00|TSID 81 of 111: LHvT6Y7zg6yBw63xWb3/ZDgragN7wgdlMp3/ek72NHnpg+gBunQJQhVaK2448pJL+7pNhjxkbN1/
40586: 2014-01-24 10:20:28:   |*|00|TSID 82 of 111: vuTC28IDih5GmdaMhG0EkAKsnwBGYC0fao8Li6W0PP75Qm9igrTY48uCqt3IPdp5EaMMY+NBJ1Wj
40587: 2014-01-24 10:20:28:   |*|00|TSID 83 of 111: ANY8Rk/V2oAx8HNfTsWjq6R2pvDN73RdS37nYCemW5v5f929astMfCRfqqVPWgR7Dt+qH9Qui7cz
40588: 2014-01-24 10:20:28:   |*|00|TSID 84 of 111: PGkEHtVMFUUQoNpX9D33z4On4ZuJzH3WDN0wUYtVPwYyRbDjy++ErZzhJzIPgVvG7UxveXLLVQv6
40589: 2014-01-24 10:20:28:   |*|00|TSID 85 of 111: 9sIvoq1LIF2IfgksRt1ro/ajyodG7rUj3XHLcFyKq1i/GWEhPGxKC4wTGB9ph2WMWAdKfEcNGkLC
40590: 2014-01-24 10:20:28:   |*|00|TSID 86 of 111: 5xKkIGEMDVKoWYn0LFvUc0mukHJmSUrjIqpSgHU+JBlC+1x9JsN53o3oX2QONDK9pcuoYSc0rm7a
40591: 2014-01-24 10:20:28:   |*|00|TSID 87 of 111: XWC6H/nqeHsaR79yNEShifNpjumzgAwEacAd8kra5q/X5meflqorNr3XtYGYWLRMzH4JgPAJ8/HX
40592: 2014-01-24 10:20:28:   |*|00|TSID 88 of 111: cOgR9Z8t/ustoyA842ZEPALsaSiaM4mcDByIlbyc4mcW/b+GLXLayOu8tGKAQdROM1qZRSHLX8xL
40593: 2014-01-24 10:20:28:   |*|00|TSID 89 of 111: AoZQRsXf5q2ZFcR9yXb+Y68cjnscVM0V1cG8rL7jUyrYH8iixHAD2AK92JtiTXRDc+hOVpdcBf4h
40594: 2014-01-24 10:20:28:   |*|00|TSID 90 of 111: xPANjPE4qiK1aZY2l0wrzIrvHMzhxnQt/XyrCzujJuqmbh5q/HCF+225LYJxxQQSnWcb8naLHC5C
40595: 2014-01-24 10:20:28:   |*|00|TSID 91 of 111: TOqb7ygHdWSJERWjtom/UF3CGSfhZ0dCsFXKq1PBmeV82eoVejfqZD06tvByATRwyiGmxzVdcIrS
40596: 2014-01-24 10:20:28:   |*|00|TSID 92 of 111: xp/r0ROjlFtfzxcc3xNpGNd1A0pPC5PBfOuQN3DPJ7ARsgMjW2MOit5nZrpeX3b9acaB+DAOEgl0
40597: 2014-01-24 10:20:28:   |*|00|TSID 93 of 111: vZ85xDKXwDqTyV87y0f3MNcKNxpycScYULiqZt1kZcuWw0T/g9bX/+3rMivwh5tNd7lrsBir5ITt
40598: 2014-01-24 10:20:28:   |*|00|TSID 94 of 111: XLm1ewfyRvtcoTbPgMfMsl6C6c6iJ7Ax6JKlHkVZraanzzOJfOutwkR1RGryYP0/4HoYwwh0ydar
40599: 2014-01-24 10:20:28:   |*|00|TSID 95 of 111: YCiQhBLDRDgfgWZiMuDcOMH8Mp/M1QPzJ8sFQCK9phpblR72W7tCOI6qArBsFSP4XQKu76ktJej7
40600: 2014-01-24 10:20:28:   |*|00|TSID 96 of 111: f+vgf61A9MQ3xheGaqdyFEzVIBdPhnuX6IkaBefPQzBU2xGNRuVjy+68RBVVo5JKRXN7KVdsHdZs
40601: 2014-01-24 10:20:28:   |*|00|TSID 97 of 111: 6HlBT/5mcO12zm6+xQdpTmTM6xpOUu7O9F/wP2n8VsVSZdMHbn2GhU7C0rfKUk6SiTsxhpPgchjt
40602: 2014-01-24 10:20:28:   |*|00|TSID 98 of 111: w5NS7YUKdsDlV7fel+lhSKKTnOD2yoITinPbf2RZFk32YFmVvA4W8g5Zp7xvzxSlZPMNW8dDdK9p
40603: 2014-01-24 10:20:28:   |*|00|TSID 99 of 111: OEJG9qju1yQ34TDhl7l9M1eLNpW7jICILM8QghCLgqMTli83rBhYpHi8h1y0RZDEjiaymdXkBV5O
40604: 2014-01-24 10:20:28:   |*|00|TSID 100 of 111: FoAal/XnQnA57C8sSyMibtIKWRIQS2hBt8pHD2/3+KemDDasxc7r+Smqts/z/lPhRVvVUVNM3DaE
40605: 2014-01-24 10:20:28:   |*|00|TSID 101 of 111: Es7tv3oSfmLMCRChMjO7OvsTPwKy1EKpEf8NdGy5ZyxSAWZiUOBb2lNHLAqA80oIigE9y8Ea1EHe
40606: 2014-01-24 10:20:28:   |*|00|TSID 102 of 111: ipvJqWxf9r9Pb/1ZMEJCvrrp3K6uwsTOlFilABl5/ukCLG1N3sJ6NvbfnvusYtwKSR9mk3F9lFXe
40607: 2014-01-24 10:20:28:   |*|00|TSID 103 of 111: 2nLpvVIA2RRSFA7j7Cxqw5b2z5PK6i3Njyb24Cgvm7a0gLuV5vLPWOMduKxPACq8GECpZNxrfO9M
40608: 2014-01-24 10:20:28:   |*|00|TSID 104 of 111: tyiRsCjG2POCWmtwObWmrbT5VUc55BvxoxiK2/u+RhZ9Wb7p32ZHr2hbk86c7WAdrHSuttRszkKi
40609: 2014-01-24 10:20:28:   |*|00|TSID 105 of 111: GSR2apwub6WNfZBZGHkF71A5MC3OqBeRss2TxDDOOwgOHidHN43VnEd5dDO8nepLHqupwtNhPaJ5
40610: 2014-01-24 10:20:28:   |*|00|TSID 106 of 111: aWi73JCAkpu83UGIkwXdd3GSIlyCKjy0UQgi17ft7+CrX6d2nA+5Kw9O58pot09M/wW20luwjCq3
40611: 2014-01-24 10:20:28:   |*|00|TSID 107 of 111: 2y2Bm4ixCVhlpGl/d54QguS8FL8/WmyNOzbjbyvdDHm1VOp5ye2maAaOAo3Qvlh2V47XssK8n108
40612: 2014-01-24 10:20:28:   |*|00|TSID 108 of 111: yVfIH4RDdfdX5K1QydcFolzNNLAJFhO2D7obPwF0ZxT8ci61+Bz0YQZIBPKGUy3itmnoyJs9c3y0
40613: 2014-01-24 10:20:28:   |*|00|TSID 109 of 111: 4KqHG+56iG+ZPPkafE7AR/p9OLY7BUP1hHOd1NtTI4ZzwAu/7+OJGxJOZJAgl2St5PSzgcMl+wdy
40614: 2014-01-24 10:20:28:   |*|00|TSID 110 of 111: BQWX1fU9yWprZb/sDpA6mWs5B4XTVfb913b4n6dMCUP1FhdFtddh5W6zfqze0Ife2mPndQ8ubAYU
40615: 2014-01-24 10:20:28:   |*|00|TSID 111 of 111: BQ+0qnCwv2FGA5f/PSGp45Ia+weWh09qJ+WGa419
40616: 2014-01-24 10:20:28:   |*|00|###### END TECH SUPPORT INFO DUMP ######

 Can someone please advise as to what may have caused this issue? The phone shows that the new software is running:

 

00|Platform: Model=SoundPoint IP 430, Assembly=2345-11402-001 Rev=C
40348: 2014-01-24 10:19:55:    |*|00|Platform: MAC=0004f212f615, IP=10.81.42.96, Subnet Mask=255.255.255.0
40349: 2014-01-24 10:19:55:    |*|00|Platform: BootBlock=2.7.0 (11402_001) 18-Apr-06 10:24
40350: 2014-01-24 10:19:55:    |*|00|Platform: Bootrom=4.2.3.0003 07-Jan-11 09:31
40351: 2014-01-24 10:19:55:    |*|00|Application, main: Label=SIP, Version=Buffalo 3.2.7.0198 21-May-12 01:42
40352: 2014-01-24 10:19:55:    |*|00|Application, main: P/N=3150-11530-327

 Many thanks

 

Dave

Message 1 of 3
2 REPLIES 2
Highlighted
Valued Contributor

Re: IP 430 upgrade issue - tech support dump

Also the folowing:

 

0x94f5c820 (tDcacheUpd): disk cache error: device 94f5ca90 block 4 errno c0006, disk removed while writing data, possible data loss
40891: 2014-01-24 10:22:17:   |*|00|0x94f5c820 (tDcacheUpd): disk cache error: device 94f5ca90 block 11 errno c0006, disk removed while writing data, possible data loss
40892: 2014-01-24 10:22:17:   |*|00|0x94f5c820 (tDcacheUpd): disk cache error: device 94f5ca90 block 5446 errno c0006, disk removed while writing data, possible data loss
40893: 2014-01-24 10:22:17:   |*|00|0x94f5c820 (tDcacheUpd): disk cache error: device 94f5ca90 block 5454 errno c0006, disk removed while writing data, possible data loss

 

Message 2 of 3
Highlighted
Polycom Employee & Community Manager

Re: IP 430 upgrade issue - tech support dump

Hello Dave,

according to the MAC address that unit was purchased back in 2008 so it is well out of warranty.

 

Anyhow please ensure that the 000000000000.cfg or <mac>.cfg contains a valid sip.cfg / phone1.cfg and the phone can load these and the files are from the SIP 3.2.7 download package.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 3