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IP 450s won't pull FTP config

Occasional Visitor

IP 450s won't pull FTP config

Two recently purchased IP 450s are exhibiting the same symptoms.  When I first plug them in, they pull 000000000000.cfg which points them to the FTP server.  Then they get 2345-12450-001.bootrom.ld from the FTP server.  Then they upload 2 log files, and that's the last time they talk to the FTP server.


In the uploaded logs, it shows the bootrom.ld download was successful.


The phone then reports no application and reboots.  On reboot it complains that it could not contact the boot server, reports no application, and reboots.


If I set it back to TFTP, I'm able to flash the latest bootrom (4.3.1) and sip (3.2.7).  Changing the provisioning back to FTP, however, it still won't talk to the FTP server.


As I mentioned, this happened with two new 450s.  The back says REV.AB and REV.AC.  

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Polycom Employee & Community Manager

Re: IP 450s won't pull FTP config

Hello dlewis,

welcome to the Polycom Community.

If these units are new then please contact your Polycom reseller so this can be brought to the attention of our support team.


A Wireshark trace and all log files should be submitted.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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