Plantronics + Polycom. Now together as Poly Logo

IP 500/560/670 Intercom auto turn on mic

Occasional Visitor

IP 500/560/670 Intercom auto turn on mic

I am transitioning from an old InterTel TDM PBX to 8x8 cloud VoIP service using Polycom IP 500/560/670's.  The old InterTel system intercom function which everyone likes not only turns on the speakerphone but the mic.  Connecting to the IP 500/560/670 via a browser, there is a function in Additional Preferences --> Auto Answer to to enable/disable microphone mute.  Neither setting makes a difference.  When I place an intercom call, the speakerphone answers but the mic is muted.  


Everyone likes the ability to intercom without having to touch a button on the phone.  While using 8x8 VoIP service, is there any way to configure the phone to not auto mute the mic when making an intercom call?  Any advice would be greatly appreciated.

Message 1 of 2
Polycom Employee & Community Manager

Re: IP 500/560/670 Intercom auto turn on mic

Hello bcarlson11,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here


In regards to your actual question the community's VoIP FAQ contains this post here:

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2