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IP 5000 SIP Registration Failed

Occasional Visitor

IP 5000 SIP Registration Failed

These are some of the lines from the phone logs:


000108.774|sip |*|03|Fast Boot Measurement Point: Ready for Call, uptime: 68.774 sec.
000108.776|app1 |*|03|Ctx [0] Registered [false]
000108.844|copy |4|03|Configuration of URL failed
000108.846|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
000108.848|sip |4|03|Registration failed User:, Error Code:404 Not Found
000108.854|copy |4|03|Configuration of URL failed
000108.856|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
000108.902|so |4|03|Could not find IP address for SNTP server.
000108.908|copy |4|03|Configuration of URL failed
000108.912|copy |4|03|Configuration of URL failed
000108.914|cfg |4|03|Prov|Download of master configuration file failed
000108.914|cfg |4|03|Prov|Trying to boot from existing configuration
000108.922|cfg |4|03|Prov|Not setting device parameters since configuration was not updated.
000108.922|cfg |*|03|Prov|Finished updating configuration





Message 1 of 2
Polycom Employee & Community Manager

Re: IP 5000 SIP Registration Failed

Hello @pefigado ,


Welcome to the Poly Community.

I suggest you check this:


Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=


The address field is not an IP address.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2