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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi, 

 

 

We've just got a SoundStation IP  5000

Phone Model SoundStation IP 5000 Part Number 3111-30900-001 Rev:H MAC Address 00:04:F2:FC:16:82 IP Address 172.16.0.55 UC Software Version 4.0.4.2906 BootROM Software Version 5.0.4.0003

 

and IP 7000

 

Phone Information Phone Model SoundStation IP 7000 Part Number 3111-40000-001 Rev. 1 MAC Address 00:04:F2:F9:61:38 IP Address 172.16.0.56 SIP Software Version 3.3.3.0069 BootROM Software Version 4.3.1.0887

 

Both are registered to our Elastix 2.4, my problem is when i tried to call another local extension, after anserwing, the call drops after 5 seconds. also no sound on both end. Same problem for both models. 

 

We've been using elastix for 2 year now with out a problem on incoming and outgoing calls. I hope someone could help.

 

 

Thanks!

 

 

1 REPLY 1
HP Recommended

Hello Geroge,

welcome to the Polycom Community.

 

Firstly I would suggest to upgrade both units to the latest supported SIP Software UC Software 4.0.9

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

The basic minimal SIP registration details matching almost every SIP Switch can be verified here:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

In order to troubleshoot your Issue I suggest you follow this:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

If all above fails please contact WESTCON GROUP EUROPEAN OPERATIONS LTD as they are your first level support contact.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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