IP 5000 downgrade

Occasional Visitor

IP 5000 downgrade

I have an IP 5000 that I need downgraded to a later version. Currently it is on version and I need it on 4.3.1, 4.0.4, 3.3.3, or 3.3.2 in order to function with the version of Asterisk that we''re using.


What is the easiest way to do this? Do I need to roll back drivers or can I just do a fresh install of the version I need?

Message 1 of 2
Polycom Employee & Community Manager

Re: IP 5000 downgrade

Hello @HMKL,

welcome to the Polycom Community.


5.0.8 is not a software version it is the Updater aka the BootROM.


I seriously doubt that a downgrade would make the phone more compatible to Asterisk but please check below.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 2