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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-07-2014 05:31 AM

HP Recommended

Hi,

 

I am trying to upgrade an a Soundstation IP 6000, however the 4.40 bootrom is not being accepted by the device, and an error just appears on the phone saying it is not supported, however I believed it was as is available for download for it.

 

Can anyone confirm why this is happeneing, or do I need a different file or something?

 

thanks

1 REPLY 1

‎05-07-2014 06:43 AM

HP Recommended

Hello rsfrontier,


welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Above explains that both the Updater and the UCS software must be in the same the directory.

 

The Phone would expect to download 3111-15600-001.bootrom.ld first and then after this 3111-15600-001.sip.ld

The only other reason the phone would fail to do so is that the Phone is actually a Polycom development unit.

 

You could see this on the countdown as it starts from 99 instead of 10.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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