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IP 6000 Blinking Red Lights

Occasional Visitor

IP 6000 Blinking Red Lights

I have a new IP 6000 and it was working properly yesterday.  Now, today it won't boot and the three lights on the top of the phone are blinking red every few seconds.  Not connected via POE, using the power adapter which I swapped from another phone.   What is wrong with the phone?

Message 1 of 18
17 REPLIES 17
Polycom Employee & Community Manager

Re: IP 6000 Blinking Red Lights

Hello mwagon,

welcome to the Polycom Community.

What kind of Power Supply did you use and from what phone ?

 

The original compatible Polycom power kit is:

 

2200-42740-001

AC Power Kit for SoundStation IP 6000 and Touch Control. 100-240V, 0.4A, 48VDC. Includes PSU, POE Power Injector Cable and local cordset with North America plug.

 


The -001 is the country option and may differ for your country.

 

We recommend PoE or the specific Power supply.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 18
Occasional Visitor

Re: IP 6000 Blinking Red Lights

I used the power supply that came with the phone. Polycom Part# is 1465-42740-003. I have another IP 6000 that I plugged into the same location using the same cabling and power supply and it booted fine.

Message 3 of 18
Occasional Visitor

Re: IP 6000 Blinking Red Lights

Hi All,

 

I am also having the exact same issue regarding my IP6000 and have used the same network conenction on other IP6000's we use and they seem to be booting up fine.

 

Any information on this to help will be very muhc appreciated.

 

Kind regards,

 

Billy

Message 4 of 18
Polycom Employee & Community Manager

Re: IP 6000 Blinking Red Lights

Hello all, I would recommend to contact your Polycom reseller. Best Regards Steffen Baier
----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 18
Occasional Visitor

Re: IP 6000 Blinking Red Lights

Is there a solution to this? I have 2 phones that randomly work over PoE from switch or just have the 3 red constant lights. All others work fine. Switch is new/tested and supplying enough power, tried different ports.

 

 

Message 6 of 18
Polycom Employee & Community Manager

Re: IP 6000 Blinking Red Lights

Hello CV_Mike,

 

Not providing any details on the history of these devices does not enable the community to make some valid suggestions on troubleshooting this.

 

  • Are these brand new units or have these been used before and stopped working or have they been purchased from some internet auction platform?

In addition it is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 18
Occasional Visitor

Re: IP 6000 Blinking Red Lights

Hi Steffen,

It turns out that now the phones don't even work with the original power adapter. I just have constant red lights. They were purchased new from Vonage and now out of warranty. Can anything be done?

 

Thanks,

Message 8 of 18
Occasional Visitor

Re: IP 6000 Blinking Red Lights

So I got one phone to start if I use the power adapter and disconnect the network cable while powering up. Is is possible to upgrade the software? It's on v4.1.3.0052

 

Thanks,

Message 9 of 18
Polycom Employee & Community Manager

Re: IP 6000 Blinking Red Lights

Hello CV_mike,

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 18