Hello JayR,
welcome to the Polycom Community.
We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.
Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.
We will remove any post replying to this that will publicly explain how to remove the password. I have edited your reply and removed the reference.
The SSIP6000 is compatible with Software Version 4.0.9 as the latest at present.
The IP6000 has a Menu Hardkey so not knowing the history of the device any other than it was sold via Scansource back in 2010 its hard to guess what the previous owner has done with it.
If it is factory reset and can load a new software once the provisioning server is added then you should be fine.
Maybe a short Video of what you are trying to do may help.
Best Regards
Steffen Baier
Polycom Global Services
----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
----------------
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
