Hello JayR,
welcome to the Polycom Community.
We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.
Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.
We will remove any post replying to this that will publicly explain how to remove the password. I have edited your reply and removed the reference.
The SSIP6000 is compatible with Software Version 4.0.9 as the latest at present.
The IP6000 has a Menu Hardkey so not knowing the history of the device any other than it was sold via Scansource back in 2010 its hard to guess what the previous owner has done with it.
If it is factory reset and can load a new software once the provisioning server is added then you should be fine.
Maybe a short Video of what you are trying to do may help.
Best Regards
Steffen Baier
Polycom Global Services
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