Plantronics + Polycom. Now together as Poly Logo

IP 6000 Power up issue

Highlighted
Occasional Contributor

IP 6000 Power up issue

 i have this Polycom ip6000 and the red lights come on and tahts about it nothing else happens i look for hours at this three lights and nothing happens not even a blink

Message 1 of 4
3 REPLIES 3
Highlighted
Polycom Employee & Community Manager

Re: IP 6000 Power up issue

Hello Wynand.gardiner,

welcome to the Polycom Community.

It is always useful to provide some kind of background information on the device.

 

  • Is this a brand new unit or a used unit?
  • If used how long have you had it?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Advisor

Re: IP 6000 Power up issue

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: IP 6000 Power up issue

Hello ue,

just as I responded in your other post the same is applicable here.

The correct solution for most of these issues is most likely an RMA.

 

You can try and setup a server so the phone can attempt and download its software if that is causing the issue:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Most likely the unit has broken for some reason or another but without getting the unit to Polycom support I am unable to verify this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4