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IP 6000 Sound Station

Occasional Contributor

IP 6000 Sound Station

I have many IP 600 sound stations. When we do a web X and it calls the IP 6000 phones when I try and select an option by pressing one nothing happens. I did a wire shark trace and can see DTMF but it is not triggering the option.

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Polycom Employee & Community Manager

Re: IP 6000 Sound Station

Hello GiJoe,

welcome to the Polycom Community.

I have moved your post to the right section.


The FAQ shows below post which may cover your issue:


Oct 7, 2011 Question: Phone unable to send DTMF to an IVR system

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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