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IP 6000 flashing red lights and blank screen

Occasional Visitor

IP 6000 flashing red lights and blank screen

Just received a brand new IP 6000 ordered from Amazon, and all I get are 3 flashing red lights with a blank display.  Switched PPOE injectors, still nogo.  Is there a way to reset it and try to bring it to life before I send it back for another one?

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Polycom Employee & Community Manager

Re: IP 6000 flashing red lights and blank screen

Hello @gooeytek,

welcome to the Polycom Community.

The unit needs an RMA.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2