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IP 6000 no power

Occasional Contributor

IP 6000 no power

Hello I have a Polycom sound station IP 6000 conferencing phones (S/N 64167F05BC57) that we purchased will no longer power up. I have tried different outlets, cables and nothing I put one of the other phones in its place and it is working fine. So looks like there is a problem with the phone,

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Polycom Employee & Community Manager

Re: IP 6000 no power

Hello @KaeferCanada,


welcome to the Polycom Community.

INGRAM MICRO CANADA sold this unit back in 10/04/2018 so please work with them on an RMA


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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