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IP 6000 stuck

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Occasional Contributor

IP 6000 stuck

I have two IP 6000 conference phones that will not post. You plug them into a POE port and the three red dome lights just stay solid. Does this mean they can be tossed in the garbage or is there some way to reformat them.

 

Since it will not post I cannot get into the Admin menu. They were both purchased in 2010. The old Soundstations analog devices that are much older never went bad. Is the new technology worse.

 

Any suggestions out there.

Message 1 of 9
8 REPLIES 8
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Polycom Employee & Community Manager

Re: IP 6000 stuck

Hello TecNo,

welcome to the Polycom Community.

 

Not providing any details on the history of these devices does not enable the community to make some valid suggestions on troubleshooting this.

 

  • Are these brand new units or have these been used before and stopped working or have they been purchased from some internet auction platform?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 9
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Occasional Visitor

Re: IP 6000 stuck

I have the same issue with 2 phones, once in a while they will boot with PoE. Is there a solution?

Message 3 of 9
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Polycom Employee & Community Manager

Re: IP 6000 stuck

Hello CV_Mike,

welcome to the Polycom Community.

 

As mentioned to the original poster not providing any details on the history of these devices does not enable the community to make some valid suggestions on troubleshooting this.

 

  • Are these brand new units or have these been used before and stopped working or have they been purchased from some internet auction platform?

In addition it is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 9
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Occasional Visitor

Re: IP 6000 stuck

I have purchased my IP 6000s brand new from an authorized reseller.  These phones have been up and running for approximately 6 months and then they stop working.  The 3 red lights go on and the phone appears to be stuck. 

Message 5 of 9
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Occasional Visitor

Re: IP 6000 stuck

I have the same problem on a Polycom IP 6000 purchased new and all red lights.
BUT there doesn't seem to be any answer that I find in this thread.

Message 6 of 9
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Polycom Employee & Community Manager

Re: IP 6000 stuck

Hello @Mgr,

welcome to the Polycom Community.

Please RMA these units.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 9
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Occasional Visitor

Re: IP 6000 stuck

This unit would be past warrenty from the authorized phone provider that we purchased this from so it is doubtful that a replacement would be provided.
These are too expensive to not be able to be reset or fixed even if our world is being filled with things that should not be "desposable".  Saying to buy a new unit is not a solution and not a help at all.  
With all the inquiries on this community site with the same problem it seems these units are faulty.  

Message 8 of 9
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Polycom Employee & Community Manager

Re: IP 6000 stuck

Hello @Mgr,

Your initial post claimed you purchased a new unit. Now you provided the detail that this is actually a used unit.

 

If you provide the MAC address I could actually look up when the unit was initially sold and how old it is.

 

The lifetime of a unit can be affected by many things including how many times the unit was powered up etc.

 

You provided non of the above so all I can assume it needs a RMA.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 9