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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello Everyone,

 

I have a client that has an issue with a 650.  Basically what happens is they are unable to answer a second line if the first line if off the hook.  We provision with an ftp server.  I used XML notepad to look through the configs we use, but I did not see anything relating to this issue.  Has anyone seen or experienced this issue before?

 

Thanks,

 

Tom

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Tom,

SIP 2.1.2 is completely unsupported and therefore I cannot even recommend you to raise this via your Polycom reseller.

 

This software is simply to old to even look at it and your customer really needs to consider upgrading the software to a current version.

 

This would be at present UCS 4.0.4 or UCS 3.3.5.

 

Our Software Department will not fix any issues on a software that has been superseded for years.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

5 REPLIES 5
HP Recommended

Hello Eer,

welcome to the Polycom Community.

It is always of utter importance to post the currently used Software version as yourself or others could check the software release notes against known issues.

 

What happens when the second call comes in? Does it appear on the second line? Can you provide more details rather than just stating they are unable to answer the call?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Steffen,

 

I apologize for not posting the software.  The client is using 2.1.2 and how our internal processes work we cannot update....Don't ask.  It does appear on the second line but when the user presses the key it keeps the first line on and does nothing for the second line.  

 

Tom

HP Recommended

Hello Tom,

SIP 2.1.2 is completely unsupported and therefore I cannot even recommend you to raise this via your Polycom reseller.

 

This software is simply to old to even look at it and your customer really needs to consider upgrading the software to a current version.

 

This would be at present UCS 4.0.4 or UCS 3.3.5.

 

Our Software Department will not fix any issues on a software that has been superseded for years.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Steffen,

 

Thanks I will try.

 

Tom

HP Recommended

Hello Eer,

 

I did quickly test this and the standard behavior is to seize the next line.

 

In order to prevent this please utilize the following:

 

<call call.stickyAutoLineSeize="1"/>

 

Above will use the Line 1.

 

The Admin Guide matching your Software Version (once updated) will have more details on this.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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