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IP 650 Reboot to Factory Set, But Don't Know Admin PW

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IP 650 Reboot to Factory Set, But Don't Know Admin PW

I am attempting to reset my IP 650 to factory settings.  As inicated in the manuals, I push the 4,6,8 and * ket during the reboot countdown.  I am then prompted for a password.  I have tried entering both 456 removed.  Neither work.  Any ideas?

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Polycom Employee & Community Manager

Re: IP 650 Reboot to Factory Set, But Don't Know Admin PW

Hello AG,

welcome to the Polycom Community.

We do not publicly advertise how to do this and I have removed part of your post.


As you seem to know that part just press the combination when the phone displays it's boot countdown when you first power it on.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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